Companies Using Genesys Cloud

We detect Genesys Cloud on 2,050 domains, including TE Connectivity, Nationwide Mutual Insurance Company, M&T Bank Corporation. A detection means the technology is present on that domain, which for large organisations is often a single storefront or subdomain rather than a company-wide deployment. Among domains we matched to a company with a resolved industry, the most common is Financial Services (6.99%).

We detect 2,050 domains running Genesys Cloud across our monthly crawl of live business domains. Company data could be matched for 1,066 of them (52.0%), and every company-size, industry and country breakdown on this page describes that matched subset rather than the full detected base. A further 330 domains carried a Genesys Cloud detection previously and no longer do.

Genesys Cloud holds 0.07% of the Live Chat & Messaging category, ranking #65. This is a share of the domains we detect running a platform in this category — not a share of all websites, and not a share of spending — so it is not directly comparable to figures published on other denominators.

The top alternatives to Genesys Cloud include WhatsApp Business Chat (35.01% market share), Re:amaze (8.97% market share), OpenAI (6.66% market share), Tawk.to (6.16% market share) — measured as a share of the domains we detect running a platform in this category.

Australia leads with 346 matched Genesys Cloud domains, followed by United States (211), Spain (63), United Kingdom (45), New Zealand (40). These are counts within the 1,066 domains we could match to a company record, not the full detected base.

The most common company size is 1-10 employees, representing 29.54% of the Genesys Cloud domains we could match to a company record and size — a subset of 1,066 matched companies, not of all 2,050 detected domains. This is followed by 51-200 employees (17.34%) and 11-50 employees (13.61%).

Among the Genesys Cloud domains we could match to a company with a known founding date, the largest group was founded in the Pre-1960 (18.84%), followed by the 2000s (18.66%). That matched subset is drawn from 1,066 companies and is not representative of all 2,050 detected domains. This suggests Genesys Cloud is most popular among established companies.

The ideal Genesys Cloud customer is: Company Size: 1-10 largest band, but evenly spread, Location: Australia, US, or Spain, Industry: Financial Services, Utilities, Hospitality, Founded: Pre-1960, Company Age: Established (60+ years) — based on our analysis of 1,066 enriched companies at TechnologyChecker.io.

Domains running the Genesys Cloud web chat widget. The rule matches the JavaScript global PURECLOUD_WEBCHAT_FRAME_CONFIG and a script loaded from apps.mypurecloud.*. Both belong to the chat widget specifically, not to the wider Genesys Cloud platform.

No, and it should not be read that way. Genesys' main business is inbound voice and contact-centre routing, which leaves no trace on a web page, so a customer with a thousand voice agents and no web chat contributes nothing to this figure. 2,050 domains is a floor on Genesys' footprint, not a measure of the company.

Because the measurement changed. The page previously carried the id for Genesys, the company, which our current detection cluster does not contain; it now reads id 900739, Genesys Cloud. Old figures from this page — 909 domains, a 2.51% share, 8th place in a chatbot category, named customers such as Telstra and Vodafone — do not carry over and have been removed.

Australia, by a clear margin: 346 of 1,066 enriched companies, against 211 in the United States. Spain follows at 63, the United Kingdom at 45 and New Zealand at 40. Australia and New Zealand together supply more companies than the United States does. We report the distribution without offering a cause; detection data does not contain one.

Financial Services (6.99%) and Utilities (6.47%) lead, followed by Hospitality (4.90%), Hospitals and Health Care (4.28%), Insurance (4.28%), Telecommunications (4.07%), Restaurants (3.75%) and Government Administration (3.65%). Those are the sectors that run large inbound contact centres.

The distribution is unusually flat. 1-10 employees is the largest single band at 29.54%, but 26.22% of the enriched base has more than 500 employees, including 28 organisations at 10,001+. Treat the 1-10 band with caution: our firmographic match runs on the registered domain, and the domains here are largely self-service subdomains of larger institutions.

Usually on a self-service or product subdomain rather than the corporate homepage. Examples from our enriched list include policyservicing.nationwide.com, insurance.individuals.principal.com, leasing.bancolombia.com, faq.pagbank.com.br and membership.ambulance.vic.gov.au. One organisation can therefore contribute several domains to the count.

Because the category is measured by how many websites carry an embed, and the category is dominated by free ones. WhatsApp Business Chat alone is on 1,076,295 domains. An enterprise contact-centre platform whose chat widget sits on 2,050 domains will rank low in that ordering regardless of how large the business is. The rank describes embed prevalence, not market position.

We do not publish a migration corridor for this profile. A chat widget disappearing from a domain can mean a vendor change, a move to a different subdomain, or simply a retired chat box on an account that still runs Genesys for voice. Rather than guess between those, customerMigration is left null.

G2's weighted snippets put ease of use highest at 129 mentions, followed by continuous innovation and responsiveness (92) and high availability and reliability (64). The most common criticisms are limited or missing features around integrations, email and scheduling (59 and 47 mentions), inadequate reporting (35) and complexity (32). Those reviews cover the whole Genesys Cloud CX platform, while this page measures only the chat widget.