Companies Using Intercom
Our database tracks 122,348 domains running Intercom, from early-stage startups to large organisations including Atlassian, Lenovo, Sysco, Nubank and Preply. Below you'll find a full list of companies using Intercom with market share data, industry breakdowns and geographic distribution.
Intercom holds a 4.15% share of the live chat market, ranking #6, based on our analysis of 48,404 enriched companies at TechnologyChecker.io. Its industry mix is the most technical in the category — Software Development 13.16% and Technology, Information and Internet 8.96% — which fits a product priced and positioned for SaaS companies rather than for the long tail of small business websites.
Published Mar 8, 2026 · Updated Sep 4, 2026 · Data analysed on September 4, 2026.
Intercom Usage Statistics
How has Intercom adoption changed? Our current crawl covers June to August 2026: 97,360 active domains, then 121,693, then 122,348. The June-to-July step is our crawl widening rather than adoption; the July-to-August figure is almost flat. Since March 2026, 19,258 domains have dropped Intercom, about one in seven — a normal rate for a paid subscription product where lapsing is a billing decision.
List of Companies Using Intercom
Download all 122,348 Intercom customers with full company data, or create a signal to track when companies start or stop using Intercom.
| Company | Detection URL | Domain | Country | Industry | Employees | Type | Founded | |
|---|---|---|---|---|---|---|---|---|
| smbcommunity.lenovo.com | lenovo.com | United States | IT Services and IT Consulting | 10001+ | Public Company | 1984 | https://linkedin.com/company/lenovo | |
| portal.sysco.com | sysco.com | United States | Food and Beverage Services | 10001+ | Public Company | 1970 | https://linkedin.com/company/sysco | |
| my.berkeley.edu | berkeley.edu | United States | Higher Education | 10001+ | Educational | 1868 | https://linkedin.com/company/uc-berkeley | |
| atlassian.com | atlassian.com | Australia | Software Development | 10001+ | Public Company | 2002 | https://linkedin.com/company/atlassian | |
| linkpages.pro | linkpages.pro | United States | Government Administration | 10001+ | Government Agency | 1999 | https://linkedin.com/company/city-of-los-angeles | |
| help.preply.com | preply.com | United States | Technology, Information and Internet | 501-1000 | Privately Held | 2012 | https://linkedin.com/company/preply | |
| blog.aiesec.org | aiesec.org | Canada | Non-profit Organizations | 10001+ | Nonprofit | 1948 | https://linkedin.com/company/aiesec | |
| account.bankalhabib.com | bankalhabib.com | Pakistan | Banking | 501-1000 | Privately Held | — | https://linkedin.com/company/bahlofficial | |
| app.at.cafe | at.cafe | United States | Software Development | 11-50 | Privately Held | 2020 | https://linkedin.com/company/get-cafe | |
| comunidade.nubank.com.br | nubank.com.br | Brazil | Financial Services | 5001-10000 | Privately Held | 2013 | https://linkedin.com/company/nubank |
Show 3 more Intercom using companies as demo data
| Company | Detection URL | Country | Industry | Employees | Type | Founded | ||
|---|---|---|---|---|---|---|---|---|
| www.reparation.kiabi.com | kiabi.com | France | Retail | 5001-10000 | Privately Held | 1978 | https://linkedin.com/company/kiabi | |
| engage.wsdot.wa.gov | wa.gov | United States | Government Administration | 10001+ | Government Agency | 1889 | https://linkedin.com/company/state-of-washington | |
| vivint.com | vivint.com | United States | Computers and Electronics Manufacturing | 10001+ | Public Company | 1999 | https://linkedin.com/company/vivint |
There are 122,348 companies and websites using Intercom, sign up to download the entire Intercom dataset.
Here are some of the most recognizable companies using Intercom and brands using Intercom in 2026:
- PwC – Global professional services firm with Intercom on its alumni portal
- Adobe – Software giant that uses Intercom for B2B customer engagement
- American Express – Financial services leader with Intercom on its brand portal
- DHL Express – Global logistics company with Intercom on its route optimization support pages
- Atlassian – Software company on Intercom at scale, featured in Intercom's case studies
- Anthropic – AI safety company that chose Intercom's Fin AI agent, per Intercom's published customer stories
- Red Hat – Enterprise open-source leader with Intercom across its primary domain
- UNICEF – Global nonprofit with Intercom for stakeholder communications
- Sam's Club – Retail warehouse brand with Intercom for brand engagement
- Lufthansa Group – Major European airline group with Intercom on its brand management portal
Which Countries Use Intercom the Most?
Which countries use Intercom the most? The United States dominates at 45.8% of all customers, with Intercom present in 120+ countries. The UK (8.5%) and Canada (3.9%) round out the top three. English-speaking countries account for over 58% of the user base, based on our enriched company data.
Share of the 48,404 Intercom domains we matched to a company record — 39.6% of the 122,348 we detect. Top 15 countries shown, so these do not sum to 100%. Domains with no matching company record are not represented here and skew small and independent.
Intercom Market Share Among Live Chat & Messaging
What is Intercom's market share? Intercom holds 4.15% of the live chat category on 122,348 domains, ranking #6. Share by domain count undersells a paid product in a category led by free and bundled tools: WhatsApp, Re:amaze, Tawk.to and joinchat sit above it and none of them is a comparable purchase. Among paid customer-messaging platforms Intercom is the largest here.
Top Competitors by Market Share
Intercom Customers by Company Size & Age
Is Intercom only for startups? Not quite, but small teams are its core. 57.7% of Intercom customers have 1-10 employees, based on our analysis of 48,404 enriched companies. Micro-businesses make up most of the install base. That said, PwC, Adobe, and American Express all use it too, so it clearly works at enterprise size.
Company Size Distribution
Company Age (Founded Decade)
What Industries Use Intercom the Most?
Software Development is the top industry at 17.79%, followed by Technology, Information and Internet (8.64%). Combine the tech-adjacent verticals and over 32% of Intercom's customer base is in software and technology. But no single vertical exceeds 18%. Intercom is a horizontal platform with a clear tech lean.
Software development companies using Intercom are the platform's largest vertical at 17.79%. Financial services companies on Intercom make up 4.43% of the base, including American Express and S&P Global. IT services firms using Intercom like Hewlett Packard Enterprise show it's not just SaaS companies on the platform. Enterprise IT departments use it too, based on our enriched company data at TechnologyChecker.io.
Intercom Alternatives & Competitors
Intercom competes in the premium segment of live chat, based on our market share data across 50M+ crawled domains. Tawk.to (25.2%) leads the market with a free-forever model that pulls in volume. LiveChat (11.35%) targets mid-market support teams, and Tidio (5.61%) appeals to SMBs with affordable AI chatbots. Intercom's edge is its AI-first approach and Fin agent.
| Technology | Domains | Market Share |
|---|---|---|
 | 1,028,368 | 34.91% |
 | 259,316 | 8.8% |
 | 185,769 | 6.31% |
 | 170,568 | 5.79% |
 | 165,490 | 5.62% |
Tech Stack of Intercom-Powered Websites
Based on 21,753 enriched companies, Intercom customers most commonly pair it with Google Analytics (83.75%) for web tracking and HubSpot (18.87%) for marketing automation. The Hotjar overlap is high at 28.85%. That's a customer base that cares about user experience and goes beyond basic analytics to understand visitor behavior.
Analytics & Tag Management
CMS & Website Builders
Ecommerce Platforms
CDN & Hosting
Intercom Customer Reviews with Pros and Cons
Based on aggregated G2 reviews for Fin by Intercom, the top praise goes to easy navigation (423 mentions) and accurate AI responses (407 mentions). The biggest complaints are about missing features (148 mentions) and needing specific phrasing to get accurate AI answers (122 mentions).
Generated from real user reviews on G2
- Users love easy navigation in Intercom, with quick access to features and responses.(423 reviews)
- Users find Fin surprisingly helpful. It gives accurate responses and friendly support without needing a human.(407 reviews)
- Users love Fin's powerful query resolution and efficient integration. It makes support and client management easier.(324 reviews)
- Users value exceptional customer support from Intercom, with quick responses and helpful educational resources.(253 reviews)
- Users commend Fin's efficiency at handling customer queries and cutting down support workload.(249 reviews)
- Users note a lack of essential features in Fin that hurts workflow efficiency and integration.(148 reviews)
- Users find Fin's limited features require specific phrasing and can't handle complex issues well.(122 reviews)
- Users find AI limitations get in the way of communication. Getting accurate responses often requires specific phrasing.(104 reviews)
- Users report a steep learning curve with Fin. New team members struggle to get up to speed quickly.(104 reviews)
- Users find the pricing excessively high, with too many features behind upsells and bills that keep climbing unexpectedly.(86 reviews)
Expert Analysis: Intercom Growth Trends & Key Signals for Sales Teams in 2026
With 10+ years in web crawling and technographic data analysis, I've examined Intercom's position in the live chat market using our dataset of 48,404 enriched companies matched from 122,348 detected domains. This analysis covers growth trajectory, customer composition, industry concentration, migration patterns, and technology ecosystem data. Intercom was founded in 2011 by Eoghan McCabe and Des Traynor. Today it's the premium AI-first customer service platform in a market full of free and low-cost alternatives.
June 2026 update: Intercom has rebranded to Fin, and on June 15, 2026 Salesforce signed a definitive agreement to acquire the company for approximately $3.6 billion. Salesforce plans to fold Fin's AI Agent, which it says resolves about 76% of support volume end-to-end across 30,000+ customers, into its Agentforce platform, which reached $1.2 billion in ARR in Q1 FY27. The deal is expected to close in Q4 of Salesforce's fiscal year 2027. The detection figures in this analysis predate the close and reflect the platform's standalone footprint.
1. Growth Trajectory
Intercom went from 1 detected domain in December 2011 to a peak of 28,905 active domains in March 2025. Early growth was modest (just 70 domains by end of 2014), then picked up through 2015-2017 as Intercom gained traction in the SaaS ecosystem. The sharpest growth came during 2019-2024, when active domains jumped from 3,998 to 28,242. That's a 7x increase in five years, coinciding with Intercom's push toward AI-first customer service and the 2023 launch of Fin AI Agent. The mid-2025 decline (28,905 down to 20,597) is worth watching, but it could be crawl timing rather than real churn.
Sales Signal: That 7x growth during 2019-2024 tells sales teams this is an expanding addressable market. Companies that adopted Intercom in that window are likely evaluating their AI strategy now and may need complementary tools.
2. Customer Profile
Intercom's customer base skews small and young. 57.7% have 1-10 employees, and another 23.9% are in the 11-50 range. Combined, 81.6% of customers have fewer than 50 people. The founding-decade mix is heavily digital-native, which is what you would expect of a product sold to SaaS companies. That's the classic SaaS buyer: small, tech-forward, building customer support for the first time. But Intercom also has Fortune 500 names. PwC, American Express, Adobe, DHL, and Red Hat all show up in our detection data. Intercom's own customer stories feature Anthropic, Atlassian, Amazon, monday.com, and Perplexity.
Sales Signal: The micro-business concentration means most Intercom customers don't have dedicated procurement teams. These are founder-led purchases. For companies selling to this segment, Intercom's install base is a strong prospecting list of tech-savvy small businesses that already spend on customer experience tooling.
3. Industry & Geographic Concentration
Software Development leads at 17.79%, with Technology, Information and Internet (8.64%) and IT Services (5.62%) forming a tech-sector cluster that accounts for 32% of all Intercom customers. Financial Services (4.43%) is the top non-tech vertical. This likely ties to Intercom's compliance capabilities and secure messaging features. Geographically, the United States dominates at 45.8%, followed by the UK (8.5%) and Canada (3.9%). English-speaking markets are over 58% of the base. Spain (3%) and Germany (3%) lead the non-English markets, and continental Europe and Asia-Pacific still look underpenetrated.
Sales Signal: The 32% tech-sector concentration means SaaS and IT companies are Intercom's sweet spot. But financial services at 4.43%, with names like American Express and S&P Global, points to an emerging enterprise beachhead. Sales teams targeting fintech or financial services can reference these names when positioning adjacent products.
4. Migration Patterns
The migration data lays out Intercom's competitive position. The largest inflow is from Zendesk Embeddables: 1,513 companies switched TO Intercom while 1,064 went the other way, a 1.42:1 gain ratio. Against Drift, Intercom has a 2.48:1 gain ratio (729 gained vs. 294 lost). Drift's market has been shrinking since Salesloft acquired it. Help Scout is the one competitor where Intercom loses: 393 gained vs. 745 lost, a 0.53:1 ratio. Some customers are clearly downshifting to Help Scout's simpler, cheaper approach.
Sales Signal: The Zendesk-to-Intercom flow (401 companies in the last year alone) is a live migration trend. Companies leaving Zendesk are actively evaluating alternatives and may need migration services, training, or complementary tools. The Help Scout outflow points to price-sensitive customers worth targeting with value-tier offerings.
5. Technology Ecosystem
Intercom customers build modern, analytics-heavy tech stacks. Google Analytics appears on 83.75% of Intercom customer sites, with Facebook Pixel at 40.55% and Hotjar at 28.85%. That Hotjar overlap is notable. It's 2-3x higher than typical for a live chat tool, which means Intercom's user base cares about understanding visitor behavior beyond basic traffic numbers. On the marketing automation side, HubSpot co-occurs with 18.87% of Intercom customers. MailChimp (7.52%) and ActiveCampaign (4.25%) follow. This fits the SaaS/B2B lean: HubSpot's presence means these are inbound-marketing-driven companies, and the low e-commerce tool overlap (Klaviyo at 4.03%) confirms Intercom isn't an e-commerce play.
Sales Signal: The 28.85% Hotjar overlap means nearly 1 in 3 Intercom customers already invests in UX research. Tools in the session replay, product analytics, or user feedback space have a warm audience here. The 18.87% HubSpot overlap also means these companies are already bought into inbound methodology and likely have budget for sales enablement tools.
G2 Review Signals for Buyers
The G2 data adds a buyer-perspective layer to our technographic analysis. With 2,220 review mentions on G2, the signal is clear. Intercom scores highest for easy navigation (423 mentions). Where it falls short: limited features (122 mentions). If you're in a sales conversation about Intercom, the review sentiment gives you concrete talking points.
6. Key Takeaways
Intercom has a distinct position in live chat: premium-priced, AI-first, and SaaS-native. Its 4.15% market share understates its influence, because it competes on revenue per customer rather than on volume against free and bundled tools. The customer base is mostly small companies (59.31% have 1-10 employees) concentrated in software — Software Development alone is 13.16% of its domains, the most technical mix in this category — and led by the United States with 17,926 domains. The Zendesk migration trend and Drift's decline are expanding Intercom's addressable market. The Help Scout outflow shows price sensitivity at the lower end.
7. Sales Applications
Filter on TechnologyChecker.io for companies using Intercom + HubSpot (4,104 companies) to find marketing-mature SaaS businesses. These companies have already invested in both inbound marketing and premium support tooling, so they're strong candidates for adjacent SaaS products. For competitive displacement, target the 1,064 companies that left Intercom for Zendesk in the last 5 years. They made a deliberate switch and may be open to re-evaluation as both platforms evolve their AI capabilities. Companies using Intercom + Hotjar (6,276 detected) are a UX-invested segment that's likely evaluating product analytics tools, A/B testing platforms, or customer feedback solutions.
Explore the full dataset of 122,348 detected Intercom customers and 48,404 enriched company profiles at TechnologyChecker.io.
Frequently Asked Questions
Who uses Intercom?
We detect Intercom on 122,348 domains, including Lenovo Group Ltd., Sysco, Berkeley. A detection means the technology is present on that domain, which for large organisations is often a single storefront or subdomain rather than a company-wide deployment. Among domains we matched to a company with a resolved industry, the most common is Software Development (13.16%).
How many customers does Intercom have?
We detect 122,348 domains running Intercom across our monthly crawl of live business domains. Company data could be matched for 48,404 of them (39.6%), and every company-size, industry and country breakdown on this page describes that matched subset rather than the full detected base. A further 19,258 domains carried a Intercom detection previously and no longer do.
What is Intercom's market share?
Intercom holds 4.15% of the Live Chat & Messaging category, ranking #6. This is a share of the domains we detect running a platform in this category — not a share of all websites, and not a share of spending — so it is not directly comparable to figures published on other denominators.
What are the best alternatives to Intercom?
The top alternatives to Intercom include WhatsApp Business Chat (34.91% market share), Re:amaze (8.8% market share), Tawk.to (6.31% market share), Joinchat (5.79% market share) — measured as a share of the domains we detect running a platform in this category.
Which countries use Intercom the most?
United States leads with 17,926 matched Intercom domains, followed by United Kingdom (4,569), India (2,227), Canada (2,126), New Zealand (1,680). These are counts within the 48,404 domains we could match to a company record, not the full detected base.
What size companies use Intercom?
The most common company size is 1-10 employees, representing 59.31% of the Intercom domains we could match to a company record and size — a subset of 48,404 matched companies, not of all 122,348 detected domains. This is followed by 11-50 employees (27.36%) and 51-200 employees (9.29%).
How old are companies that use Intercom?
Among the Intercom domains we could match to a company with a known founding date, most were founded in the 2010s (52.94%), followed by the 2020s (27.26%). That matched subset is drawn from 48,404 companies and is not representative of all 122,348 detected domains. This suggests Intercom is most popular among relatively young companies.
What is the ideal customer profile for Intercom?
The ideal Intercom customer is: Company Size: 1-10 employees, Location: US, UK, or Canada, City: New York, London, San Francisco, Founded: 2010-2019, Company Age: ~5-15 years old — based on our analysis of 48,404 enriched companies at TechnologyChecker.io.
Did Salesforce acquire Intercom (now Fin)?
Yes. On June 15, 2026, Salesforce signed a definitive agreement to acquire Fin, the company formerly known as Intercom, for approximately $3.6 billion. Intercom rebranded to Fin in 2026, and Salesforce plans to integrate Fin's AI Agent (which it says resolves about 76% of support volume end-to-end for 30,000+ companies) into its Agentforce platform. The deal is expected to close in Q4 of Salesforce's fiscal year 2027, so Fin operates independently until then. The detection data on this Intercom profile reflects the platform's standalone footprint.
Is Intercom better than Zendesk?
It depends on what you need. Intercom is better at conversational, AI-driven support. Its Fin agent resolves queries automatically. Zendesk has deeper ticketing workflows and 1,300+ integrations. Our migration data from TechnologyChecker.io shows a slight net flow toward Intercom (1,513 companies gained vs. 1,064 lost to Zendesk), which points to a growing preference for Intercom's AI-first approach.
How much does Intercom cost per month?
Intercom has three plans: Essential at $29/seat/month (billed annually), Advanced at $85/seat/month, and Expert at $132/seat/month. The Fin AI Agent costs $0.99 per resolution on top of the seat price. Monthly billing runs higher: $39, $99, and $139 respectively. There's a 14-day free trial.
Why is Intercom so expensive?
You're paying for an all-in-one platform: live chat, AI agent, help desk, knowledge base, and proactive messaging in one product. The $0.99 per AI resolution fee for Fin adds up at scale. Our data shows 57.7% of Intercom customers have 1-10 employees, so most teams probably keep costs manageable with small seat counts.
Who does Intercom compete with?
Intercom's main competitors are Tawk.to (25.2% market share), LiveChat (11.35%), Tidio (5.61%), Zendesk Embeddables (2.7%), and Drift (0.73%). Intercom holds 4.15% market share and ranks #6 in the live chat category based on our analysis at TechnologyChecker.io.
Is Intercom chat free?
Intercom offers a 14-day free trial but doesn't have a permanently free plan for businesses. After the trial, the Essential plan starts at $29/seat/month billed annually. The Fin AI Agent charges $0.99 per resolution. For free live chat alternatives, Tawk.to offers a free-forever plan and leads the market with 25.2% share.
What industries use Intercom the most?
Software Development dominates at 17.79%, followed by Technology and Internet (8.64%) and IT Services (5.62%). Combined, tech-sector verticals make up over 32% of Intercom's customer base. Financial Services (4.43%) is the top non-tech industry. American Express and S&P Global are among the financial firms on the platform.
Does Intercom integrate with Zendesk?
Yes, the Zendesk Support app for Intercom lets you access live Intercom customer data in Zendesk and create Zendesk tickets directly from Intercom conversations. Our tech stack data shows 18.87% of Intercom customers also use HubSpot, so integration adoption across the customer base is strong.
Can Intercom replace email support?
Intercom handles email, live chat, SMS, WhatsApp, and social media from a single inbox. Its Fin AI Agent works across all channels. G2 reviewers gave 423 mentions to easy navigation and 407 to accurate AI responses. Many teams use it as their primary support platform.
What is Intercom's Fin AI Agent?
Fin is Intercom's AI-powered customer service agent, built on large language models. It resolves customer queries automatically at $0.99 per resolution. G2 reviewers cite Fin's accurate responses (407 mentions) and efficient query handling (249 mentions). Intercom's case studies show Anthropic and Nuuly using Fin to resolve 49%+ of queries on the spot.
Is Intercom good for small businesses?
Our data shows 57.7% of Intercom customers have 1-10 employees and 23.9% have 11-50, so small businesses are Intercom's core user base. The Essential plan at $29/seat/month is accessible for small teams. However, G2 reviewers note pricing escalation (86 mentions), so costs can climb as usage grows.
What is the best free alternative to Intercom?
Tawk.to is the leading free alternative with 185,769 detected domains and 6.31% category share. It gives you unlimited agents at no cost. Crisp has a free plan for 2 seats. Our migration data shows 647 companies switched from Intercom to Tawk.to (often over pricing), while 725 moved the other way.
How many companies use Intercom worldwide?
Based on our crawl of 50M+ domains at TechnologyChecker.io. We've detected 122,348 active websites using Intercom. We've enriched 48,404 of these with LinkedIn company data covering industry, size, location, and founding year. An additional 122,268 sites have used Intercom previously but no longer have it detected.
Based on 48,404 company data
These insights include all TechnologyChecker.io detections of Intercom (free & paid plans).