Companies Using LiveChat
Our database tracks 102,623 domains running LiveChat, the live chat product from Warsaw Stock Exchange-listed Text S.A. Our crawl detects it at organisations including Mount Sinai Health System, the American Automobile Association, J&T Express, Cytiva and several universities. Below you'll find a full list of companies using LiveChat with market share, industry breakdowns and geographic data.
LiveChat holds a 3.48% share of the live chat market, ranking #7, based on our analysis of 25,611 enriched companies at TechnologyChecker.io. Note that its share is measured against a category of 2.89M domains dominated by free and bundled tools, so a paid standalone product placing seventh by domain count says little about its revenue position.
Published Mar 29, 2026 · Updated Sep 4, 2026 · Data analysed on September 4, 2026.
LiveChat Usage Statistics
How has LiveChat adoption changed? Our current crawl covers June to August 2026: 79,289 active domains, then 102,608, then 102,623 — a large June-to-July step that is our crawl widening, followed by an essentially flat month. Since March 2026, 16,126 domains have dropped LiveChat, roughly one in six.
List of Companies Using LiveChat
Download all 102,623 LiveChat customers with full company data, or create a signal to track when companies start or stop using LiveChat.
| Company | Detection URL | Domain | Country | Industry | Employees | Type | Founded | |
|---|---|---|---|---|---|---|---|---|
| careers.mountsinai.org | mountsinai.org | United States | Hospitals and Health Care | 10001+ | Nonprofit | 2013 | https://linkedin.com/company/mountsinainyc | |
| ulink.uj.ac.za | uj.ac.za | South Africa | Higher Education | 1001-5000 | Educational | 2005 | https://linkedin.com/company/university-of-johannesburg | |
| jet.co.id | jet.co.id | Indonesia | Transportation, Logistics, Supply Chain and Storage | 10001+ | Public Company | 2015 | https://linkedin.com/company/pt--global-jet-express-j&t-express- | |
| www.aaa.com | aaa.com | United States | Insurance | 5001-10000 | Privately Held | 1901 | https://linkedin.com/company/the-auto-club-group | |
| www.deakin.edu.au | deakin.edu.au | Australia | Higher Education | 1001-5000 | Educational | 1974 | https://linkedin.com/company/deakin-university | |
| liverpool.ac.uk | liverpool.ac.uk | United Kingdom | Higher Education | 5001-10000 | Educational | 1881 | https://linkedin.com/company/university-of-liverpool | |
| mailing.mnyl.com.mx | mnyl.com.mx | Mexico | Insurance | 1001-5000 | Privately Held | 1940 | https://linkedin.com/company/seguros-monterrey-new-york-life | |
| cytiva.com | cytiva.com | Philippines | Biotechnology Research | 10001+ | Public Company | 2019 | https://linkedin.com/company/cytiva | |
| online.qut.edu.au | qut.edu.au | Australia | Higher Education | 10001+ | Educational | 1989 | https://linkedin.com/company/queensland-university-of-technology | |
| careers.smcusa.com | smcusa.com | United States | Automation Machinery Manufacturing | 10001+ | Public Company | 1959 | https://linkedin.com/company/smc |
There are 102,623 companies and websites using LiveChat, sign up to download the entire LiveChat dataset.
Here are some of the most recognizable companies using LiveChat and brands using LiveChat in 2026:
- AT&T - detected on att.com in our crawl data (Telecommunications, 10,001+ employees)
- Samsung - detected running LiveChat across samsung.com
- PayPal - listed as a LiveChat customer on Wikipedia, per the vendor's published references
- Adobe - listed as a LiveChat customer on Wikipedia, alongside Best Buy and ING
- Stripe - detected on stripe.com in our crawl (Technology, 1,001-5,000 employees)
- Sephora - reported a 25% increase in average order value, per LiveChat's published case studies
- LG - detected on lg.com (Electronics, 10,001+ employees)
- Subway - detected on a test subdomain (Restaurants, 501-1,000 employees)
- Baker Hughes - detected on bakerhughes.com (Energy Technology, 10,001+ employees)
Which Countries Use LiveChat the Most?
Which countries use LiveChat the most? The United States leads at 49%, followed by the United Kingdom (14%) and Canada (8%). English-speaking countries account for over 77% of the user base. Here's what's interesting: Poland, where LiveChat was built, contributes just 1.3%. The company (Text S.A., WSE: TXT) has offices in Wroclaw and Boston, but its customer base is overwhelmingly North American and British, based on our enriched company data.
Share of the 25,611 LiveChat domains we matched to a company record — 25.0% of the 102,623 we detect. Top 15 countries shown, so these do not sum to 100%. Domains with no matching company record are not represented here and skew small and independent.
LiveChat Market Share Among Live Chat & Messaging
What is LiveChat's market share? LiveChat holds 3.48% of the live chat category on 102,623 domains, ranking #7. That ranking is measured against a category of 2.89M domains in which the top places belong to free and bundled products — WhatsApp at 34.91%, Re:amaze, Tawk.to, joinchat. LiveChat is a paid standalone product from a listed company reporting 28,000+ customers, so domain rank and commercial position are measuring different things here.
Top Competitors by Market Share
LiveChat Customers by Company Size & Age
Is LiveChat only for small businesses? Mostly, yes. 59.9% of LiveChat customers have 1-10 employees based on our analysis of 25,611 enriched companies. Add in the 11-50 bracket and you're at 80.7%. AT&T and Samsung show up in our data, but they represent less than 1% of the install base. Wikipedia lists Adobe, PayPal, and Best Buy as customers too, but the typical LiveChat buyer runs a small team and pays $19-49/seat/month.
Company Size Distribution
Company Age (Founded Decade)
What Industries Use LiveChat the Most?
Retail leads at 7.33%, followed by IT Services (3.70%) and Software Development (3.61%). No single industry exceeds 8%. That's a flat distribution, and it tells you something: LiveChat isn't a vertical tool. Real Estate (3.09%) and Financial Services (3.07%) round out the top 5, two industries where a single chat conversation can close a $500K deal or a new account, based on our enriched company data at TechnologyChecker.io.
Retail brands using LiveChat account for the largest vertical at 7.33%. Software companies on LiveChat like Stripe and Finastra form the second-largest cluster when you combine Software Development (3.61%) with IT Services (3.70%). Real estate companies using LiveChat make up 3.09%, and LiveChat's own case studies show the channel converts: Sephora reported a 25% higher average order value after installing it, based on our enriched company data.
LiveChat Alternatives & Competitors
The live chat market (worth $1.1B in 2024, projected to $2.17B by 2033 per Allied Market Research) splits into free, bundled, and paid tiers. Tawk.to (24.23%) is free, so its share counts everything from test installs to production deployments. Brevo Live Chat (12.12%) comes free with Brevo's email suite. LiveChat's 3.48% is paid-only. Below it, Tidio (5.39%) focuses on e-commerce, and Intercom (3.45%) targets the premium AI messaging segment, based on our data across 50M+ crawled domains.
| Technology | Domains | Market Share |
|---|---|---|
 | 1,028,368 | 34.91% |
 | 259,316 | 8.8% |
 | 185,769 | 6.31% |
 | 170,568 | 5.79% |
 | 165,490 | 5.62% |
Tech Stack of LiveChat-Powered Websites
Based on 25,611 enriched companies, the most common pairing is Hotjar (16.85%) for session recordings and HubSpot (9.76%) for marketing automation. Shopify (7.99%) and Wix (8.43%) lead in e-commerce and CMS. The Hotjar overlap is notable: nearly 1 in 6 LiveChat customers also watches session recordings. These aren't passive users; they're actively analyzing visitor behavior at TechnologyChecker.io.
Analytics & Tag Management
CMS & Website Builders
Ecommerce Platforms
CDN & Hosting
LiveChat Customer Reviews with Pros and Cons
Based on aggregated G2 reviews (802 total), LiveChat scores highest for ease of use (24 mentions) and flexibility (20 mentions). The most common criticism relates to interface navigation (7 mentions), with users reporting difficulty finding settings within the admin panel.
Generated from real user reviews on G2
- Users commend the ease of use of LiveChat, highlighting its functionality for both customers and agents.(24 reviews)
- Users appreciate the flexibility and customizable features of LiveChat, enhancing customer engagement and streamlining communication.(20 reviews)
- Users praise the ease of use of LiveChat, enhancing effective communication and quick setup with excellent support.(19 reviews)
- Users value the effective real-time interaction of LiveChat, enhancing customer support and driving revenue growth.(16 reviews)
- Users find LiveChat's easy setup intuitive and appreciate the prompt support from the team for a smooth experience.(14 reviews)
- Users find the interface not intuitive, complicating the process of locating settings and accessing necessary features.(7 reviews)
- Users experience chatbot issues with outdated information, difficult reporting, and challenges in reaching human support.(6 reviews)
- Users suggest improvements for AI integration and outdated information, which hinder effective communication and user experience.(5 reviews)
- Users find the chat management process cumbersome, making it difficult to locate settings and manage notifications effectively.(5 reviews)
- Users find the pricing expensive, making it challenging for nonprofits to afford LiveChat services.(5 reviews)
Expert Analysis: LiveChat Growth Trends & Key Signals for Sales Teams in 2026
I've been crawling websites and mapping technology stacks for over a decade. LiveChat is one I've watched closely because it sits at an unusual intersection: a Polish-built product (Text S.A., WSE: TXT) that holds 3.48% of a global market dominated by free and bundled tools. This analysis draws on our detection data across 50M+ domains, 25,611 enriched company profiles, and publicly reported financials from Text's Warsaw Stock Exchange filings. Data as of our March 2026 crawl.
Growth trajectory
Our first LiveChat detection: 4 domains in January 2011. The company itself was founded in 2002, so there's a nine-year gap between founding and when our crawl started picking it up. By April 2025, that count reached 91,075 active domains.
The 2024 spike is the real story. Active domains tripled from 26,000 to 91,000 in twelve months. That matches the timeline of Text S.A. rolling out its AI Copilot feature and rebranding from "LiveChat Software" to "Text" (September 2023). The Q1 FY2025 earnings call reported PLN 335.3M in revenue with 13.4% growth, so the company's own financials confirm this wasn't just detection noise.
Then came the correction. By July 2025, we're at 67,554. That's still 2.6x the January 2024 number, but the pullback from 91K is hard to ignore.
"The 2024 tripling in LiveChat detections is the fastest growth we've recorded for any live chat product in our 15-year dataset. Whether it sustains depends on whether the AI features justify per-seat pricing against free alternatives." - Mehmet Suleyman, CEO at TechnologyChecker.io
Sales Signal: Thousands of companies adopted LiveChat in the last 18 months and are still in early implementation. They need integrations, training, and optimization. The post-peak correction also means some companies are reconsidering, which creates a window for competitive alternatives.
Customer profile
59.9% of customers have 1-10 employees. Add the 11-50 bracket and you're at 80.7%. Companies founded in the 2010s make up 36.3%. The typical LiveChat customer is a digital-native small business that set up chat when they launched their site.
Enterprise is a different story. AT&T, Samsung, LG, and Baker Hughes all appear in our data, but look at the detection URLs: Subway's is a test environment, Boston University's is an online program subdomain, Mount Sinai's is a careers portal. These aren't company-wide rollouts. Wikipedia lists Adobe, PayPal, Best Buy, ING, and Huawei as customers. LiveChat's own case studies add Sephora (25% increase in average order value), AWeber (95% customer satisfaction), and Auto Accessories Garage (485% conversion boost). So enterprise presence exists, but it's the tail, not the body. The 28,000+ paid customers that Text S.A. reports are overwhelmingly small teams.
Sales Signal: With 59.9% in the 1-10 employee bracket, the main revenue expansion play is upselling from Starter ($19/mo) to Team ($49/mo) or Business ($79/mo). Enterprise accounts need white-glove onboarding and a strong ROI case to justify per-seat cost against Intercom or Zendesk.
Industry and geographic concentration
Retail leads at 7.33%. IT Services: 3.70%. Software Development: 3.61%. Real Estate: 3.09%. Financial Services: 3.07%. No industry breaks 8%. LiveChat isn't a vertical tool. It sells to everyone.
Geography is more concentrated. The US accounts for 49%, the UK 14%, Canada 8%. English-speaking markets total 77%+. Poland, where the company was founded and is still headquartered (Wroclaw, with a second office in Boston per Wikipedia), contributes 1.3%. LiveChat's IPO was on the Warsaw Stock Exchange in April 2014, but its customer base is overwhelmingly American. India (1.8%) and Brazil (1.0%) are small but growing.
Sales Signal: Vertical-specific messaging works everywhere because no single industry dominates. A real estate agency and a SaaS company both use LiveChat for different reasons. Localized outreach in German, Italian, and French could tap the 23% non-English base.
Migration patterns
This is where the data gets uncomfortable for LiveChat. Net outflow to almost every competitor.
1,022 companies switched from LiveChat to Tawk.to. Only 548 went the other way. That's a 1.9:1 loss ratio. Intercom runs similar: 623 lost, 310 gained, roughly 2:1.
The sharpest shift is Brevo. 689 companies left LiveChat for Brevo Live Chat, and 686 of those happened in the last year. That's not gradual churn. That's Brevo bundling free chat into its email marketing platform and existing Brevo customers flipping a switch.
One bright spot: the Zendesk corridor. LiveChat gained 703 from Zopim (legacy Zendesk Chat) and 385 from Zendesk Embeddables, totaling 1,088 gains against 878 losses. Companies frustrated with Zendesk's complexity seem to land on LiveChat for its simplicity.
"The Brevo migration spike is the clearest case of bundling disruption in our dataset. When your email platform gives you free chat, the standalone chat vendor has to prove its premium value every single month." - Mehmet Suleyman, CEO at TechnologyChecker.io
Sales Signal: Those 1,022 companies on Tawk.to are confirmed chat buyers who downgraded to free. They know what chat does for their business. Target them with what they lost: analytics, CRM integrations, support SLA. The Brevo defectors are different: offer them LiveChat's deeper chat features when Brevo's basic widget falls short.
Technology ecosystem
What else do LiveChat customers run? HubSpot (9.76%) and Klaviyo (6.00%) for marketing automation. Hotjar (16.85%) for session analytics. Shopify (7.99%) and Wix Stores (7.61%) for e-commerce.
The Hotjar and Microsoft Clarity (13.70%) overlap is worth noting. These companies don't just want chat, they want to watch session recordings and analyze heatmaps. They're investing in understanding how visitors behave. That's a more sophisticated buyer than the average small business, and it's 17% of the base.
Sales Signal: Over 83% of LiveChat customers don't use Hotjar or Clarity. That's an upsell gap for behavior analytics. Meanwhile, the 9.76% using HubSpot alongside LiveChat are natural candidates for tighter CRM integration pitches.
G2 review signals
802 G2 reviews. Top pro: ease of use (24 mentions). Then flexibility (20), real-time interaction quality (16), easy setup (14). The cons are lighter: interface navigation (7 mentions), chatbot issues (6), and pricing (5).
Here's where the G2 data and our crawl data line up. The 5 pricing mentions may look small, but 1,022 companies voted with their feet and moved to free Tawk.to. The chatbot complaints (6 mentions) matter because Text S.A. is betting hard on AI: their Copilot feature, the ChatBot product, the whole rebrand to "Text." If the AI doesn't deliver, that gap between marketing promise and actual experience will widen. Competitors like Tidio are making the same AI bet.
Sales Signal: Ease of use is LiveChat's clearest differentiator against Intercom and Zendesk. Lead with simplicity and fast time-to-value. On pricing objections, calculate cost-per-conversion before prospects compare sticker prices: LiveChat's own stats claim a 20% average increase in website conversions (per livechat.com/success).
Key takeaways
1. Market position: #7 in live chat with 3.48% share, and the largest paid standalone product in the category. The leading paid-only provider, since #1 Tawk.to is free and #2 Brevo bundles chat with email.
2. Growth phase: 2024's tripling was real (confirmed by PLN 335M revenue, 13.4% growth in FY2025 filings), but the correction to 67K by July 2025 needs watching.
3. Core customer: English-speaking, 1-10 employees, founded in the 2010s, no single dominant industry. Text S.A. reports 28,000+ paid customers in 150+ countries (per Wikipedia).
4. Competitive moat: ease of use (24 G2 mentions), trusted by brands like AT&T, Samsung, and PayPal.
5. Key vulnerability: net customer outflow to Tawk.to (free) and Brevo (bundled). The 689-company Brevo migration in one year is a red flag.
6. Enterprise gap: sub-1% of customers are 10,001+ employees, which limits revenue per account for a per-seat pricing model.
Sales applications
Outreach template: "Hi [Name], I noticed [Company] uses LiveChat for support. Our data tracks 25,611 companies in your position. The ones getting the best results pair LiveChat with [Hotjar/HubSpot/Clarity] for conversion analytics. We help teams optimize that pipeline. Worth a 10-minute call?"
Targeting strategy: On TechnologyChecker.io, filter for LiveChat customers in Retail (882 companies) or Financial Services (369 companies) with 11-50 employees. These mid-size accounts have outgrown basic chat but haven't invested in premium tooling yet.
Competitive angle: The 1,022 companies that moved to Tawk.to are confirmed chat buyers who downgraded. Pitch what they lost: analytics dashboards, 200+ integrations, and the 24/7 agent support that LiveChat includes on all paid plans. For companies that left for Brevo, wait until they outgrow the basic widget, then pitch LiveChat's deeper routing and reporting.
Explore the full LiveChat customer database on TechnologyChecker.io, including detailed company profiles for 25,611 enriched companies across 102,623 tracked domains.
Frequently Asked Questions
Who uses LiveChat?
We detect LiveChat on 102,623 domains, including Mount Sinai Health System, University of Johannesburg, J&T Express. A detection means the technology is present on that domain, which for large organisations is often a single storefront or subdomain rather than a company-wide deployment. Among domains we matched to a company with a resolved industry, the most common is Retail (5.75%).
How many customers does LiveChat have?
We detect 102,623 domains running LiveChat across our monthly crawl of live business domains. Company data could be matched for 25,611 of them (25.0%), and every company-size, industry and country breakdown on this page describes that matched subset rather than the full detected base. A further 16,126 domains carried a LiveChat detection previously and no longer do.
What is LiveChat's market share?
LiveChat holds 3.48% of the Live Chat & Messaging category, ranking #7. This is a share of the domains we detect running a platform in this category — not a share of all websites, and not a share of spending — so it is not directly comparable to figures published on other denominators.
What are the best alternatives to LiveChat?
The top alternatives to LiveChat include WhatsApp Business Chat (34.91% market share), Re:amaze (8.8% market share), Tawk.to (6.31% market share), Joinchat (5.79% market share) — measured as a share of the domains we detect running a platform in this category.
Which countries use LiveChat the most?
United States leads with 11,657 matched LiveChat domains, followed by United Kingdom (3,107), Australia (1,442), Canada (1,271), India (768). These are counts within the 25,611 domains we could match to a company record, not the full detected base.
What size companies use LiveChat?
The most common company size is 1-10 employees, representing 49.69% of the LiveChat domains we could match to a company record and size — a subset of 25,611 matched companies, not of all 102,623 detected domains. This is followed by 11-50 employees (30.42%) and 51-200 employees (12.77%).
How old are companies that use LiveChat?
Among the LiveChat domains we could match to a company with a known founding date, most were founded in the 2010s (37.28%), followed by the 2000s (21.82%). That matched subset is drawn from 25,611 companies and is not representative of all 102,623 detected domains. This suggests LiveChat is most popular among relatively young companies.
What is the ideal customer profile for LiveChat?
The ideal LiveChat customer is: Company Size: 1-10 employees, Location: US, UK, or Canada, Top Industry: Retail, IT Services, Software, Founded: 2010-2019, Company Age: 6-15 years old — based on our analysis of 25,611 enriched companies at TechnologyChecker.io.
How much is LiveChat per month?
LiveChat starts at $19 per agent per month on the Starter plan when billed annually. The Team plan costs $49/mo per agent, and Business runs $79/mo per agent. Enterprise pricing is custom. All plans include a 14-day free trial. There's no free tier, which differentiates LiveChat from competitors like Tawk.to.
Does LiveChat offer a free plan?
No. LiveChat doesn't offer a permanent free plan. It provides a 14-day free trial for all pricing tiers. After the trial, you need a paid plan starting at $19/mo per agent. For free alternatives, Tawk.to (24.23% market share per our data) is the most widely adopted free live chat tool.
Is LiveChat safe to use?
Yes. LiveChat uses 256-bit SSL encryption for all data, stores it in Tier 3+ data centers, and complies with GDPR. The parent company Text S.A. is publicly listed on the Warsaw Stock Exchange (symbol TXT), which means it files audited financial reports. It's been operating since 2002 and Wikipedia lists PayPal, ING, and Best Buy among its customers.
Can LiveChat agents see what you're typing?
Yes, LiveChat includes a 'sneak peek' feature that shows agents what visitors type before they hit send. This helps agents prepare answers faster and reduces response time. The feature is available on Team and Business plans. Visitors aren't notified that their typing is visible in real time.
How does LiveChat compare to Tawk.to?
Tawk.to holds 6.31% market share versus LiveChat's 3.48%, largely because Tawk.to is free. Our migration data shows 1,022 companies switched from LiveChat to Tawk.to, while only 548 moved the other direction, per TechnologyChecker.io data. LiveChat wins on analytics, integrations, and support quality, while Tawk.to wins on price.
Can LiveChat integrate with Shopify?
Yes. Our tech stack data shows 7.99% of LiveChat customers also run Shopify, making it the top e-commerce platform among LiveChat users. The integration lets agents see customer order history, cart contents, and browsing activity directly in the chat window. Wix Stores (7.61%) is the second most common pairing.
What are common LiveChat mistakes?
Based on G2 reviewer feedback, the most cited issues include not customizing the chat widget appearance (LiveChat offers full customization on Team+ plans), ignoring offline message handling, and skipping chatbot setup. Users also report difficulty finding settings in the admin panel, with 7 G2 mentions citing navigation as confusing.
Is LiveChat good for enterprise companies?
LiveChat serves enterprises like AT&T, Samsung, LG, and Baker Hughes per our detection data. However, only 0.8% of LiveChat's customer base has 10,001+ employees. Most enterprise deployments we detect are on subdomains or microsites rather than company-wide. The Business ($79/mo) and Enterprise (custom) plans include features like work scheduling and staffing prediction.
What makes LiveChat different from Intercom?
LiveChat focuses on real-time chat with easy setup (14 G2 mentions praise its simplicity), while Intercom positions itself as an AI-first messaging platform. Our data shows LiveChat on 102,623 active domains versus Intercom's 122,348. We publish no switching figures between them: tools in this category overwhelmingly coexist on domains that run both, so a corridor would be counting sites that added a second widget.
Does LiveChat work with WordPress?
Yes. LiveChat offers a WordPress plugin, and our tech stack data shows broad CMS overlap: 8.43% of LiveChat customers use Wix, 3.15% use Squarespace, and 1.92% use Drupal. The WordPress plugin supports WooCommerce integration, letting agents access customer purchase history during chats.
What is LiveChat's Text platform?
Text S.A. (WSE: TXT) is the publicly traded parent company, formerly called LiveChat Software. It rebranded in September 2023 to reflect its expanded product line: LiveChat, ChatBot, HelpDesk, KnowledgeBase, and OpenWidget. Founded in 2002 by CEO Mariusz Cieply in Wroclaw, Poland, the company IPO'd on the Warsaw Stock Exchange in April 2014 and reported PLN 335M in FY2025 revenue.
How has LiveChat's adoption changed over time?
Our detection data tracks LiveChat from its first 4 domains in January 2011 to a peak of 91,075 active domains in April 2025. Growth was steady through 2023, then tripled during 2024. By July 2025, active domains settled around 67,500. Overall, LiveChat has been detected on 398,463 unique domains across our 15-year crawl history at TechnologyChecker.io.
Is LiveChat worth the price?
If you have enough chat volume, probably. LiveChat's G2 reviews (802 total) give top marks for ease of use and real-time interaction quality. Sephora reported 25% higher average order value, and LiveChat's own stats claim a 20% average conversion increase (per livechat.com). At $19-79/seat/month, you need enough conversations to justify the per-seat cost. For low-volume sites, free Tawk.to may be enough.
Based on 25,611 company data
These insights include all TechnologyChecker.io detections of LiveChat (free & paid plans).