Companies Using LiveChat

I've been crawling websites and mapping technology stacks for over a decade. LiveChat is one I've watched closely because it sits at an unusual intersection: a Polish-built product (Text S.A., WSE: TXT) that somehow captured 10.91% of a global market dominated by free tools. This analysis draws on our detection data across 50M+ domains, 13,873 enriched company profiles, and publicly reported financials from Text's Warsaw Stock Exchange filings. Data as of our March 2026 crawl.

Growth trajectory

Our first LiveChat detection: 4 domains in January 2011. The company itself was founded in 2002, so there's a nine-year gap between founding and when our crawl started picking it up. By April 2025, that count reached 91,075 active domains.

The 2024 spike is the real story. Active domains tripled from 26,000 to 91,000 in twelve months. That matches the timeline of Text S.A. rolling out its AI Copilot feature and rebranding from "LiveChat Software" to "Text" (September 2023). The Q1 FY2025 earnings call reported PLN 335.3M in revenue with 13.4% growth, so the company's own financials confirm this wasn't just detection noise.

Then came the correction. By July 2025, we're at 67,554. That's still 2.6x the January 2024 number, but the pullback from 91K is hard to ignore.

"The 2024 tripling in LiveChat detections is the fastest growth we've recorded for any live chat product in our 15-year dataset. Whether it sustains depends on whether the AI features justify per-seat pricing against free alternatives." - Mehmet Suleyman, CEO at TechnologyChecker.io

Sales Signal: Thousands of companies adopted LiveChat in the last 18 months and are still in early implementation. They need integrations, training, and optimization. The post-peak correction also means some companies are reconsidering, which creates a window for competitive alternatives.

Customer profile

59.9% of customers have 1-10 employees. Add the 11-50 bracket and you're at 80.7%. Companies founded in the 2010s make up 36.3%. The typical LiveChat customer is a digital-native small business that set up chat when they launched their site.

Enterprise is a different story. AT&T, Samsung, LG, and Baker Hughes all appear in our data, but look at the detection URLs: Subway's is a test environment, Boston University's is an online program subdomain, Mount Sinai's is a careers portal. These aren't company-wide rollouts. Wikipedia lists Adobe, PayPal, Best Buy, ING, and Huawei as customers. LiveChat's own case studies add Sephora (25% increase in average order value), AWeber (95% customer satisfaction), and Auto Accessories Garage (485% conversion boost). So enterprise presence exists, but it's the tail, not the body. The 28,000+ paid customers that Text S.A. reports are overwhelmingly small teams.

Sales Signal: With 59.9% in the 1-10 employee bracket, the main revenue expansion play is upselling from Starter ($19/mo) to Team ($49/mo) or Business ($79/mo). Enterprise accounts need white-glove onboarding and a strong ROI case to justify per-seat cost against Intercom or Zendesk.

Industry and geographic concentration

Retail leads at 7.33%. IT Services: 3.70%. Software Development: 3.61%. Real Estate: 3.09%. Financial Services: 3.07%. No industry breaks 8%. LiveChat isn't a vertical tool. It sells to everyone.

Geography is more concentrated. The US accounts for 49%, the UK 14%, Canada 8%. English-speaking markets total 77%+. Poland, where the company was founded and is still headquartered (Wroclaw, with a second office in Boston per Wikipedia), contributes 1.3%. LiveChat's IPO was on the Warsaw Stock Exchange in April 2014, but its customer base is overwhelmingly American. India (1.8%) and Brazil (1.0%) are small but growing.

Sales Signal: Vertical-specific messaging works everywhere because no single industry dominates. A real estate agency and a SaaS company both use LiveChat for different reasons. Localized outreach in German, Italian, and French could tap the 23% non-English base.

Migration patterns

This is where the data gets uncomfortable for LiveChat. Net outflow to almost every competitor.

1,022 companies switched from LiveChat to Tawk.to. Only 548 went the other way. That's a 1.9:1 loss ratio. Intercom runs similar: 623 lost, 310 gained, roughly 2:1.

The sharpest shift is Brevo. 689 companies left LiveChat for Brevo Live Chat, and 686 of those happened in the last year. That's not gradual churn. That's Brevo bundling free chat into its email marketing platform and existing Brevo customers flipping a switch.

One bright spot: the Zendesk corridor. LiveChat gained 703 from Zopim (legacy Zendesk Chat) and 385 from Zendesk Embeddables, totaling 1,088 gains against 878 losses. Companies frustrated with Zendesk's complexity seem to land on LiveChat for its simplicity.

"The Brevo migration spike is the clearest case of bundling disruption in our dataset. When your email platform gives you free chat, the standalone chat vendor has to prove its premium value every single month." - Mehmet Suleyman, CEO at TechnologyChecker.io

Sales Signal: Those 1,022 companies on Tawk.to are confirmed chat buyers who downgraded to free. They know what chat does for their business. Target them with what they lost: analytics, CRM integrations, support SLA. The Brevo defectors are different: offer them LiveChat's deeper chat features when Brevo's basic widget falls short.

Technology ecosystem

What else do LiveChat customers run? HubSpot (9.76%) and Klaviyo (6.00%) for marketing automation. Hotjar (16.85%) for session analytics. Shopify (7.99%) and Wix Stores (7.61%) for e-commerce.

The Hotjar and Microsoft Clarity (13.70%) overlap is worth noting. These companies don't just want chat, they want to watch session recordings and analyze heatmaps. They're investing in understanding how visitors behave. That's a more sophisticated buyer than the average small business, and it's 17% of the base.

Sales Signal: Over 83% of LiveChat customers don't use Hotjar or Clarity. That's an upsell gap for behavior analytics. Meanwhile, the 9.76% using HubSpot alongside LiveChat are natural candidates for tighter CRM integration pitches.

G2 review signals

802 G2 reviews. Top pro: ease of use (24 mentions). Then flexibility (20), real-time interaction quality (16), easy setup (14). The cons are lighter: interface navigation (7 mentions), chatbot issues (6), and pricing (5).

Here's where the G2 data and our crawl data line up. The 5 pricing mentions may look small, but 1,022 companies voted with their feet and moved to free Tawk.to. The chatbot complaints (6 mentions) matter because Text S.A. is betting hard on AI: their Copilot feature, the ChatBot product, the whole rebrand to "Text." If the AI doesn't deliver, that gap between marketing promise and actual experience will widen. Competitors like Tidio are making the same AI bet.

Sales Signal: Ease of use is LiveChat's clearest differentiator against Intercom and Zendesk. Lead with simplicity and fast time-to-value. On pricing objections, calculate cost-per-conversion before prospects compare sticker prices: LiveChat's own stats claim a 20% average increase in website conversions (per livechat.com/success).

Key takeaways

1. Market position: #3 in live chat with 10.91% share. The leading paid-only provider, since #1 Tawk.to is free and #2 Brevo bundles chat with email.
2. Growth phase: 2024's tripling was real (confirmed by PLN 335M revenue, 13.4% growth in FY2025 filings), but the correction to 67K by July 2025 needs watching.
3. Core customer: English-speaking, 1-10 employees, founded in the 2010s, no single dominant industry. Text S.A. reports 28,000+ paid customers in 150+ countries (per Wikipedia).
4. Competitive moat: ease of use (24 G2 mentions), trusted by brands like AT&T, Samsung, and PayPal.
5. Key vulnerability: net customer outflow to Tawk.to (free) and Brevo (bundled). The 689-company Brevo migration in one year is a red flag.
6. Enterprise gap: sub-1% of customers are 10,001+ employees, which limits revenue per account for a per-seat pricing model.

Sales applications

Outreach template: "Hi [Name], I noticed [Company] uses LiveChat for support. Our data tracks 13,873 companies in your position. The ones getting the best results pair LiveChat with [Hotjar/HubSpot/Clarity] for conversion analytics. We help teams optimize that pipeline. Worth a 10-minute call?"

Targeting strategy: On TechnologyChecker.io, filter for LiveChat customers in Retail (882 companies) or Financial Services (369 companies) with 11-50 employees. These mid-size accounts have outgrown basic chat but haven't invested in premium tooling yet.

Competitive angle: The 1,022 companies that moved to Tawk.to are confirmed chat buyers who downgraded. Pitch what they lost: analytics dashboards, 200+ integrations, and the 24/7 agent support that LiveChat includes on all paid plans. For companies that left for Brevo, wait until they outgrow the basic widget, then pitch LiveChat's deeper routing and reporting.

Explore the full LiveChat customer database on TechnologyChecker.io, including detailed company profiles for 13,873 enriched companies across 89,875 tracked domains.