A favicon of Salesforce CRM

Companies Using Salesforce CRM

Our database tracks 73,302 domains carrying detectable Salesforce components, at organisations including Cognizant, Capgemini, Wipro and Mahindra & Mahindra. Below you'll find a full list of companies using Salesforce with market share, industry breakdowns and geographic data.

Salesforce holds 10.86% of the CRM category, ranking #2, based on our analysis of 62,129 enriched companies at TechnologyChecker.io. The size distribution is the clearest enterprise signal in this batch: only 18.19% of its domains belong to companies with 1-10 employees, against 60%+ across most categories we measure. Financial Services (7.11%) and Software Development (6.88%) lead its industries, and churn is very low at 2,220 domains since March 2026.

Published Mar 10, 2026 · Updated Sep 4, 2026 · Data analysed on September 4, 2026.

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Salesforce CRM Usage Statistics

How has Salesforce adoption changed? Our current crawl covers June to August 2026: 62,907 active domains, then 72,672, then 73,302. Since March 2026, only 2,220 domains have dropped detectable Salesforce components — about 3% of the base. Enterprise CRM does not lapse quietly; removing it means a migration project.

List of Companies Using Salesforce CRM

Our verified list of companies using Salesforce on TechnologyChecker.io covers brands that use Salesforce across every industry, size, and geography. Names like TCS, Accenture, McDonald's, IBM, Samsung, and Bank of America show the breadth. Many of the websites using Salesforce in this database run Experience Cloud portals, partner communities, or customer support hubs on Salesforce subdomains.

Download all 73,302 Salesforce CRM customers with full company data, or create a signal to track when companies start or stop using Salesforce CRM.

Verified list of companies and domains where we detect Salesforce CRM — sorted by company size. Companies matched to domains where we detect Salesforce CRM; a detection may be one storefront rather than a company-wide deployment.
CompanyDetection URLDomainCountryIndustryEmployeesTypeFoundedLinkedIn
Cognizant Technology Solutions Corporation logoCognizant Technology Solutions Corporation
news.cognizant.comcognizant.comUnited StatesIT Services and IT Consulting10001+Public Company1994https://linkedin.com/company/cognizant
Capgemini Consulting logoCapgemini Consulting
capgemini.comcapgemini.comFranceIT Services and IT Consulting10001+Public Company1967https://linkedin.com/company/capgemini
Wipro logoWipro
wipro.comwipro.comIndiaIT Services and IT Consulting10001+Public Company1945https://linkedin.com/company/wipro
Mahindra & Mahindra logoMahindra & Mahindra
mahindra.commahindra.comIndiaExecutive Offices10001+Public Company1945https://linkedin.com/company/mahindragroup
Shell Group logoShell Group
shell.comshell.comUnited KingdomOil and Gas10001+Public Company1833https://linkedin.com/company/shell
University of California logoUniversity of California
universityofcalifornia.eduuniversityofcalifornia.eduUnited StatesHigher Education10001+Educational—https://linkedin.com/company/university-of-california
HP logoHP
investor.hp.comhp.comUnited StatesIT Services and IT Consulting10001+Public Company2011https://linkedin.com/company/hp
AXA logoAXA
axa.comaxa.comFranceInsurance10001+Public Company—https://linkedin.com/company/axa
L&T logoL&T
larsentoubro.comlarsentoubro.comIndiaExecutive Offices10001+Public Company1938https://linkedin.com/company/larsen-&-toubro-limited
Werkenvoornederland logoWerkenvoornederland
werkenvoornederland.nlwerkenvoornederland.nlNetherlandsGovernment Administration10001+Government Agency—https://linkedin.com/company/rijksoverheid
Show 15 more Salesforce CRM using companies as demo data
CompanyDetection URLCountryIndustryEmployeesTypeFounded
Honeywell International, Inc. logoHoneywell International, Inc.
honeywell.comhoneywell.comUnited StatesAppliances, Electrical, and Electronics Manufacturing10001+Public Company1974https://linkedin.com/company/honeywell
Telefonica logoTelefonica
telefonica.comtelefonica.comSpainTelecommunications10001+Privately Held1924https://linkedin.com/company/telefonica
LTIMindtree Limited logoLTIMindtree Limited
ltimindtree.comltimindtree.comIndiaIT Services and IT Consulting10001+Public Company—https://linkedin.com/company/ltimindtree
Aerospace logoAerospace
geaerospace.comgeaerospace.comUnited StatesAviation and Aerospace Component Manufacturing10001+Public Company—https://linkedin.com/company/geaerospace
TD Bank logoTD Bank
td.comtd.comCanadaBanking10001+Public Company2007https://linkedin.com/company/td
Atento SA logoAtento SA
atento.comatento.comSpainOutsourcing and Offshoring Consulting10001+Privately Held1999https://linkedin.com/company/atento
Salesforce, Inc. logoSalesforce, Inc.
salesforce.comsalesforce.comUnited StatesSoftware Development10001+Public Company1999https://linkedin.com/company/salesforce
Hewlett Packard Enterprise logoHewlett Packard Enterprise
hpe.comhpe.comUnited StatesIT Services and IT Consulting10001+Public Company1939https://linkedin.com/company/hewlett-packard-enterprise
Publix logoPublix
publix.compublix.comUnited StatesRetail10001+Privately Held1930https://linkedin.com/company/publix-super-markets
Alstom logoAlstom
alstom.comalstom.comFranceTransportation Equipment Manufacturing10001+Public Company1928https://linkedin.com/company/alstom
Taco Bell logoTaco Bell
tacobell.comtacobell.comUnited StatesRestaurants10001+Public Company1962https://linkedin.com/company/taco-bell
SGS logoSGS
sgs.comsgs.comSwitzerlandProfessional Services10001+Public Company1878https://linkedin.com/company/sgs
Gap Inc. logoGap Inc.
gapinc.comgapinc.comUnited StatesRetail10001+Public Company1969https://linkedin.com/company/gap-inc-
Cargill Inc. logoCargill Inc.
cargill.comcargill.comUnited StatesFood and Beverage Manufacturing10001+Privately Held1865https://linkedin.com/company/cargill
Alorica Inc. logoAlorica Inc.
www.alorica.comalorica.comUnited StatesIT Services and IT Consulting10001+Privately Held1999https://linkedin.com/company/alorica

There are 73,302 companies and domains where we detect Salesforce CRM, sign up to download the entire Salesforce CRM dataset.

Here are some of the most recognizable companies using Salesforce and brands using Salesforce in 2026:

  • McDonald's -- Global restaurant chain using Salesforce for sustainability tracking, as featured in Salesforce's published customer stories
  • IBM -- Technology giant with Salesforce detected across multiple web properties
  • Samsung -- Electronics manufacturer with Salesforce on its partner portal
  • Bank of America -- Major US bank deploying Salesforce web components
  • Coca-Cola -- Beverage company using Salesforce as its connected CRM, per Salesforce's own case studies
  • Siemens AG -- German industrial conglomerate with Salesforce detected on siemens.com
  • DHL Express -- Logistics company using Salesforce for customer engagement across dhl.com
  • Target Corp -- US retail chain with Salesforce web-facing components
  • FedEx Corporation -- Shipping giant with Salesforce integration detected on fedex.com

Which Countries Use Salesforce CRM the Most?

Which countries use Salesforce the most? The United States dominates with 57.6% of all detected Salesforce web components, followed by the United Kingdom (6.5%) and Canada (3.7%). This heavy US concentration aligns with Salesforce's San Francisco headquarters and its historically North American customer base. English-speaking markets account for over 68% of detections, based on our enriched company data.

🇺🇸United States32,11751.7%
🇬🇧United Kingdom5,0288.1%
🇦🇺Australia3,0114.8%
🇨🇦Canada2,4884.0%
🇩🇪Germany2,3523.8%
🇳🇱Netherlands1,7852.9%
🇫🇷France1,7802.9%
🏳️Japan1,5972.6%
🇪🇸Spain9361.5%
🇮🇹Italy8411.4%
🇮🇳India6991.1%
🇨🇭Switzerland6651.1%
🇧🇷Brazil6641.1%
🇧🇪Belgium6191.0%
🇳🇿New Zealand4550.7%

Share of the 62,129 Salesforce CRM domains we matched to a company record — 84.8% of the 73,302 we detect. Top 15 countries shown, so these do not sum to 100%. Domains with no matching company record are not represented here and skew small and independent.

Salesforce CRM Market Share Among CRM

What is Salesforce's market share? Salesforce holds 10.86% of the CRM category on 73,302 domains, ranking #2. Domain count systematically understates enterprise CRM: the great majority of Salesforce usage happens behind authentication, and only embedded components — forms, chat, communities — leave a footprint a web crawl can see. The same holds at the small-business end: Pipedrive says more than 100,000 companies use its CRM, and we see its chat and web-form widgets on 5,172 websites, per the Pipedrive profile.

Customers73.3KCompanies using Salesforce CRM
Companies Analyzed62.1KWith LinkedIn company data
Market Share10.86%Of the category market
Category Ranking#2In its category

Top Competitors by Market Share

Salesforce CRM Customers by Company Size & Age

Is Salesforce only for large enterprises? Our detection data tells a different story. 31.4% of detected Salesforce web deployments come from companies with 1-10 employees, based on our analysis of 62,129 enriched companies. The smallest businesses actually lead. That likely reflects Salesforce Experience Cloud sites and Pardot tracking pixels used by agencies serving small-business clients. Still, 2.78% are 10,001+ employee enterprises like IBM, Samsung, and Bank of America, reflecting the Fortune 500 concentration Salesforce is known for.

Company Size Distribution

Company Age (Founded Decade)

What Industries Use Salesforce CRM the Most?

Software Development leads at 10.09%, followed by IT Services and IT Consulting (7.50%) and Financial Services (6.25%). No single industry exceeds 11%, which tracks with Salesforce's position as a genuinely horizontal platform. The tech-heavy skew in our web-detection data makes sense: software and IT companies are more likely to deploy Salesforce components on public-facing websites, based on our enriched company data at TechnologyChecker.io.

Financial Services4,228 (7.11%)
Software Development4,091 (6.88%)
IT Services and IT Consulting3,395 (5.71%)
Non-profit Organizations2,785 (4.68%)
Construction1,624 (2.73%)
Hospitals and Health Care1,523 (2.56%)

Software companies using Salesforce make up the platform's largest vertical at 10.09%, reflecting the tight integration between CRM and tech product sales. Financial services companies on Salesforce are the third-largest segment at 6.25%, with names like JP Morgan Chase and Citigroup in our detection data. Healthcare organizations using Salesforce like hospitals and health systems account for 2.06%, showing the platform's compliance-ready deployment in regulated industries.

Salesforce CRM Alternatives & Competitors

Salesforce's competitive standing in our CRM web-detection data looks unusual because most CRM platforms operate server-side. Bitrix24 (19.22%) leads our tracked CRM category because it embeds visible widgets on customer websites. vcita (10.0%) similarly injects client-facing scheduling and CRM widgets. Salesforce's actual market dominance isn't reflected in web-detection rankings, but our data uniquely shows which companies deploy Salesforce components on the public web, based on our crawl of 50M+ domains.

TechnologyDomainsMarket Share
A favicon of Zoho
Zoho
439,58265.12%
A favicon of vcita
vcita
18,1822.69%
A favicon of Bitrix24
Bitrix24
15,7192.33%
Microsoft Dynamics 365
12,9761.92%
A favicon of Sprinklr
Sprinklr
11,6371.72%

Tech Stack of Salesforce CRM-Powered Websites

Based on 62,129 enriched companies, Salesforce customers most commonly pair the platform with Google Tag Manager (80.84%) for analytics orchestration and jQuery (85.33%) on the frontend. Slack (64.39%) ranks high, which isn't surprising since Salesforce acquired Slack in 2021. Microsoft Exchange Online (50.36%) and Office 365 Mail (47.80%) show roughly half of Salesforce customers rely on Microsoft's email stack, while a third use Google Apps for Business (33.25%).

Analytics & Tag Management

A favicon of Google Analytics
Google Analytics
57,714 (76.81%)
A favicon of Cloudflare Browser Insights
Cloudflare Browser Insights
6,851 (9.12%)
A favicon of Site Kit
Site Kit
3,228 (4.3%)
A favicon of Matomo Analytics
Matomo Analytics
2,151 (2.86%)
A favicon of MonsterInsights
MonsterInsights
1,714 (2.28%)
A favicon of Snowplow Analytics
Snowplow Analytics
1,375 (1.83%)

CMS & Website Builders

A favicon of WordPress
WordPress
36,631 (48.75%)
A favicon of Webflow
Webflow
3,165 (4.21%)
A favicon of Drupal
Drupal
2,977 (3.96%)
A favicon of Squarespace
Squarespace
1,648 (2.19%)
A favicon of Wix
Wix
1,363 (1.81%)

Ecommerce Platforms

A favicon of WooCommerce
WooCommerce
2,910 (3.87%)
A favicon of Shopify
Shopify
2,062 (2.74%)
A favicon of Squarespace Commerce
Squarespace Commerce
1,646 (2.19%)
A favicon of Wix eCommerce
Wix eCommerce
1,308 (1.74%)
A favicon of Magento
Magento
509 (0.68%)
A favicon of Amazon Webstore
Amazon Webstore
475 (0.63%)

CDN & Hosting

A favicon of Cloudflare
Cloudflare
37,467 (49.87%)
A favicon of jsDelivr
jsDelivr
14,139 (18.82%)
A favicon of cdnjs
cdnjs
13,535 (18.01%)
A favicon of Google Hosted Libraries
Google Hosted Libraries
8,029 (10.69%)
A favicon of Amazon CloudFront
Amazon CloudFront
6,488 (8.64%)
A favicon of Unpkg
Unpkg
5,307 (7.06%)

JavaScript Frameworks

A favicon of React
React
6,506 (8.66%)
A favicon of Vue.js
Vue.js
4,413 (5.87%)
A favicon of React Router
React Router
2,442 (3.25%)
A favicon of Zone.js
Zone.js
2,058 (2.74%)
A favicon of Alpine.js
Alpine.js
1,796 (2.39%)
A favicon of Angular
Angular
1,710 (2.28%)

Salesforce CRM Customer Reviews with Pros and Cons

Based on aggregated G2 reviews (18,498 total mentions), Salesforce CRM scores highest for Salesforce Sales Cloud easy to use. The most common criticism relates to learning curve challenging.

Generated from real user reviews on G2

Pros
  • Users find Salesforce Sales Cloud easy to use, simplifying report building and day-to-day sales planning effectively.(3,614 reviews)
  • Users enjoy the simplicity and efficiency of Salesforce Sales Cloud, enhancing sales calls and overall team management.(3,138 reviews)
  • Users value the organized lead management in Salesforce Sales Cloud, appreciating its user-friendly interface and customization options.(2,004 reviews)
  • Users value the customization options in Salesforce Sales Cloud, enhancing their ability to tailor the platform to their needs.(1,634 reviews)
  • Users value the customizability of Salesforce Sales Cloud, tailoring dashboards and workflows to fit their unique sales needs.(1,617 reviews)
Cons
  • Users find the learning curve challenging, as configuration and setup can be time-consuming and complicated for newcomers.(1,784 reviews)
  • Users find the platform overwhelming and complex, requiring training and leading to data clutter and high costs.(1,374 reviews)
  • Users often express frustration with the missing features in Salesforce Sales Cloud that hinder their operations and workflows.(1,135 reviews)
  • Users experience limited features in Salesforce Sales Cloud, often feeling the need for improvements and faster updates.(1,104 reviews)
  • Users find Salesforce Sales Cloud expensive compared to competitors, and licensing can become costly with increased usage.(1,094 reviews)

Expert Analysis: Salesforce CRM Growth Trends & Key Signals for Sales Teams in 2026

Sophie Clarke
Sophie ClarkeProduct Marketing Manager, TechnologyChecker

As of our March 2026 crawl of 29.6 million domains. We've identified 73,302 domains with Salesforce CRM web-facing components, with 62,129 enriched company profiles matched to LinkedIn data. Salesforce is the world's largest CRM platform with over 150,000 reported customers and $34.9B in FY2024 revenue, but our detection data captures only its web-facing footprint: Experience Cloud portals, Pardot tracking pixels, Service Cloud chat widgets, and community sites. The core CRM runs server-side behind authentication, invisible to web crawlers. That makes our data a unique lens into how Salesforce customers deploy the platform on the public web.

Growth Trajectory

Salesforce's web-detectable presence grew slowly for nearly two decades, reaching 8,463 active domains by March 2024. Then something changed. Between March and May 2024, active domains jumped to 24,797 -- almost tripling in two months. This coincides with expanded Experience Cloud adoption and improved detection signatures on our end. The peak hit 30,211 in December 2024 before settling around 26,000 in mid-2025. That 3x growth in two months was the sharpest increase we've seen for any enterprise SaaS platform in our dataset.

“The 3x growth between March and May 2024 is the sharpest domain spike we've tracked for any enterprise SaaS platform. It reflects a real shift: Salesforce customers are moving beyond back-office CRM into public-facing digital experiences.” — Mehmet Suleyman, CEO at TechnologyChecker.io

Sales Signal: The Experience Cloud expansion means Salesforce is no longer just a back-office tool for many customers. Companies deploying public-facing Salesforce portals need design, development, and integration services. This 2024 surge created thousands of new service opportunities.

Customer Profile

Two patterns define Salesforce's web-detection customer base. First, the small-business skew: 31.4% have 1-10 employees and 52.9% have 50 or fewer. Second, the enterprise tail is heavy with Fortune 500 names: IBM, Samsung, Bank of America, FedEx, UPS, Target, and General Electric all appear. Companies like Siemens (1847), Shell (1833), and USPS (1776) anchor the legacy end, while 31.8% were founded in the 2010s.

Salesforce's own case studies confirm the household names. Coca-Cola uses Salesforce as its connected CRM platform. McDonald's partnered with Salesforce for sustainability data tracking. Both mcdonalds.com and multiple Coca-Cola properties appear in our detection data.

Sales Signal: The bimodal distribution (small businesses + Fortune 500) means different sales motions for each segment. Small businesses need turnkey solutions and Starter Suite messaging ($25/user/month). Enterprise accounts need systems integration and multi-cloud deployment expertise.

Industry and Geographic Concentration

Software Development (10.1%), IT Services (7.5%), and Financial Services (6.3%) form the top three industries. Combined tech-adjacent verticals account for 20.8%. Financial Services and Banking together reach 8.5%+, reflecting Salesforce's strong penetration in regulated industries.

The geographic picture is clear: 57.6% United States, 6.5% UK, 3.7% Canada. English-speaking countries combined exceed 68% of all detections. India at 1.97% is driven by IT services companies like TCS, Infosys, and Wipro that implement Salesforce for their own operations and clients. Germany, France, and Spain each hover around 2-3%.

Sales Signal: The 68% English-speaking concentration tells you where Salesforce's web-facing deployments live. If you're selling Salesforce consulting, implementation, or add-on services, the US market is 10x larger than any other country. For European expansion, the UK and Germany are the best entry points.

Migration Patterns

Migration volumes are modest, reflecting how deeply CRM systems embed into business operations. The largest inflow comes from Workday: 274 gained, 136 lost -- a 2:1 ratio in Salesforce's favor. This isn't a typical CRM swap; Workday is primarily HR/finance, so these migrations represent companies consolidating customer-facing workflows onto Salesforce.

Zoho CRM shows the opposite: 57 gained, 88 lost, suggesting Zoho wins price-sensitive segments. ConnectWise (32 in, 51 out) shows managed service providers leaving Salesforce for vertical-specific tools. Bitrix24 (20 in, 13 out) favors Salesforce at the small-business end.

“CRM switching costs are among the highest in enterprise software. The small migration volumes relative to Salesforce's 150,000+ customer base aren't surprising -- they reflect deep operational lock-in. The Zoho signal is the one to watch: it's winning on price in a segment Salesforce historically dominated.” — Mehmet Suleyman, CEO at TechnologyChecker.io

Sales Signal: The Zoho migration (net -31 to Zoho CRM) is the competitive threat to track. Price-sensitive companies moving to Zoho are making a permanent decision. If you're selling Salesforce retention services, target companies in the 1-50 employee range before they start evaluating alternatives.

Technology Ecosystem

The tech stack reveals a mature enterprise environment. Google Tag Manager (80.8%) and Google Analytics (79.2%) are near-universal. Slack at 64.4% stands out -- since Salesforce acquired Slack for $27.7B in July 2021, that 64% overlap shows the integration is real, not just a corporate talking point.

Infrastructure splits evenly: Cloudflare (52.5%) and Amazon (49.6%) compete, with Microsoft Azure DNS (42.2%) close behind. Email reveals a preference: Microsoft Exchange Online (50.4%) holds a 1.5:1 advantage over Google Apps (33.3%) among Salesforce customers.

Sales Signal: The 64.4% Slack overlap means Salesforce customers are reachable through Slack integrations and the Salesforce-Slack ecosystem. The Microsoft Exchange dominance (50.4%) tells you these are largely Microsoft shop organizations. Pitch Salesforce + Microsoft integrations rather than Google Workspace compatibility.

G2 Review Signals

With 18,498 review mentions on G2, Salesforce has one of the largest review footprints of any software product. The standout pro: easy to use (3,614 mentions) and simplicity and efficiency (3,138 mentions). Customization is a dual signal: customization options (1,634 mentions) as a pro, yet overwhelming and complex (1,374 mentions) as a con.

The primary red flag: learning curve challenging (1,784 mentions). That's followed by missing features (1,135 mentions) and expensive (1,094 mentions). The “easy to use” vs. “steep learning curve” paradox suggests Salesforce is easy for basic tasks but complex for advanced configuration.

Sales Signal: The 1,784 “learning curve” mentions and 1,374 “overwhelming” mentions create a massive market for Salesforce training, onboarding, and implementation services. The 1,094 “expensive” mentions open the door for Zoho CRM and HubSpot competitive plays in price-sensitive segments.

Key Takeaways

1. Web-facing footprint tripled in 2024. The Experience Cloud surge signals a strategic shift toward public-facing Salesforce applications.

2. Bimodal customer base. 52.9% have fewer than 50 employees, but Fortune 500 names dominate the enterprise tail.

3. 68% English-speaking markets. US alone is 57.6%. Salesforce's web-facing deployments are heavily concentrated in English-speaking countries.

4. Zoho is the competitive threat. Net -31 migration to Zoho CRM shows price-sensitive customers are leaving.

5. Slack integration is real. 64.4% overlap validates the $27.7B acquisition three years later.

Sales Applications

Outreach Template: “Hi [Name], I noticed [Company] is running Salesforce web components. Based on our data across 62,129 Salesforce companies, organizations in [industry] typically need [implementation support / custom integration / training]. We help teams like yours [specific value]. Would a brief call make sense?”

Targeting Strategy: Segment by company size. For sub-50-employee companies, lead with cost optimization and Starter Suite positioning. For 500+ employee companies, lead with multi-cloud integration and Experience Cloud development. Use the 80.8% GTM overlap to reach prospects through Google Ads.

Competitive Angle: Against Zoho CRM, Salesforce wins on ecosystem and customization but loses on price. Against HubSpot, Salesforce wins on enterprise depth but loses on ease of onboarding. Against Bitrix24, Salesforce wins on brand trust and AppExchange (9,000+ apps) but loses on per-user cost structure.

TechnologyChecker.io tracks 62,129 enriched Salesforce companies across 29.6 million domains. Use our platform to build targeted prospect lists segmented by size, industry, geography, tech stack, and migration history.

  • Salesforce market share

    Salesforce held 20.0% of CRM in 2025 (IDC) as Q2 FY27 revenue rose 11% to $11.3B. We detect it on 75,978 websites; finance over-indexes 3.8x.

  • BuiltWith alternatives compared

    BuiltWith now starts at $295/mo, not $199. I compared 5 alternatives on pricing verified in August 2026, real G2 review sentiment, and detection depth.

Frequently Asked Questions

Who uses Salesforce CRM?

We detect Salesforce CRM on 73,302 domains, including Cognizant Technology Solutions Corporation, Capgemini Consulting, Wipro. A detection means the technology is present on that domain, which for large organisations is often a single storefront or subdomain rather than a company-wide deployment. Among domains we matched to a company with a resolved industry, the most common is Financial Services (7.11%).

How many customers does Salesforce CRM have?

We detect 73,302 domains running Salesforce CRM across our monthly crawl of live business domains. Company data could be matched for 62,129 of them (84.8%), and every company-size, industry and country breakdown on this page describes that matched subset rather than the full detected base. A further 2,220 domains carried a Salesforce CRM detection previously and no longer do.

What is Salesforce CRM's market share?

Salesforce CRM holds 10.86% of the CRM category, ranking #2. This is a share of the domains we detect running a platform in this category — not a share of all websites, and not a share of spending — so it is not directly comparable to figures published on other denominators.

What are the best alternatives to Salesforce CRM?

The top alternatives to Salesforce CRM include Zoho (65.12% market share), vcita (2.69% market share), Bitrix24 (2.33% market share), Microsoft Dynamics 365 (1.92% market share) — measured as a share of the domains we detect running a platform in this category.

Which countries use Salesforce CRM the most?

United States leads with 32,117 matched Salesforce CRM domains, followed by United Kingdom (5,028), Australia (3,011), Canada (2,488), Germany (2,352). These are counts within the 62,129 domains we could match to a company record, not the full detected base.

What size companies use Salesforce CRM?

The most common company size is 1-10 employees, representing 18.19% of the Salesforce CRM domains we could match to a company record and size — a subset of 62,129 matched companies, not of all 73,302 detected domains. This is followed by 11-50 employees (28.94%) and 51-200 employees (26.48%).

How old are companies that use Salesforce CRM?

Among the Salesforce CRM domains we could match to a company with a known founding date, the largest group was founded in the 2010s (26.62%), followed by the 2000s (21.73%). That matched subset is drawn from 62,129 companies and is not representative of all 73,302 detected domains. This suggests Salesforce CRM is most popular among relatively young companies.

What is the ideal customer profile for Salesforce CRM?

The ideal Salesforce CRM customer is: Company Size: 1-10 employees, Location: US, UK, or Canada, City: New York, Mumbai, London, Chicago, Founded: 2010-2019, Company Age: ~7-15 years old — based on our analysis of 62,129 enriched companies at TechnologyChecker.io.

What CRM does Coca-Cola use?

Coca-Cola uses Salesforce as its connected CRM platform. Per Salesforce's own published case studies, Coca-Cola's departments from bottling locations to field reps use apps connected on the Salesforce platform to manage customer relationships as one team. Our TechnologyChecker.io detection data confirms Salesforce components on Coca-Cola web properties.

Does McDonald's use Salesforce?

Yes, mcDonald's, with over 40,000 locations worldwide, uses Salesforce. Through its partnerships with Salesforce and Cognizant, McDonald's tracks sustainability goals using the platform. Our detection data at TechnologyChecker.io confirms Salesforce components on mcdonalds.com, consistent with Salesforce's published partnership announcements.

What are the main differences between Salesforce and Bitrix24?

Salesforce offers deep customization, a massive app ecosystem (9,000+ AppExchange apps), and enterprise-grade scalability. Bitrix24 charges per organization rather than per user, which changes the cost equation entirely at scale. In our detection data, Bitrix24 appears on 15,719 domains — fewer than Salesforce's 73,302, though it embeds more visible widgets. Salesforce's CRM runs server-side.

Is Salesforce still in demand in 2026?

Yes, salesforce reported Q4 FY2026 revenue of $11.2 billion, up 12% year-on-year. Our detection data shows Salesforce web components grew from 8,463 to over 30,000 active domains between March and December 2024. The company anticipates creating over 9 million new jobs by 2026 across its ecosystem.

What is going to replace Salesforce?

No single platform is replacing Salesforce. Top alternatives include Zoho CRM, HubSpot, Microsoft Dynamics, Freshworks, and Creatio. Our migration data shows small net losses to Zoho CRM (88 companies lost vs. 57 gained), but the volumes are tiny relative to Salesforce's 150,000+ customer base. CRM switching costs keep most companies locked in.

How much does Salesforce cost per user?

Salesforce Sales Cloud starts at $25/user/month for Starter Suite and scales to $500/user/month for Einstein 1 Sales. Pro Suite runs $100/user/month, Enterprise is $175, and Unlimited is $350. Most mid-market companies land on Enterprise or Unlimited tiers. Pricing varies by cloud product (Sales, Service, Marketing each have separate tiers).

What industries use Salesforce the most?

Based on our analysis of 62,129 enriched companies at TechnologyChecker.io, Software Development leads at 10.09%, followed by IT Services (7.50%) and Financial Services (6.25%). No single industry exceeds 11%, confirming Salesforce operates as a horizontal platform. Healthcare, real estate, and construction each represent roughly 2% of detected deployments.

Is Salesforce good for small businesses?

Salesforce offers Starter Suite at $25/user/month specifically for small businesses. Our data shows 31.4% of companies with detected Salesforce web components have just 1-10 employees. Pro Suite at $100/user/month adds more automation. The main criticism from small businesses is that costs escalate quickly as you add users and features.

How many companies use Salesforce worldwide?

Salesforce reports over 150,000 customers globally. Our TechnologyChecker.io detection data tracks 73,302 domains with Salesforce web-facing components, enriched with company data for 62,129 of them. The difference exists because our detection captures public-facing Salesforce code (portals, widgets, tracking), not the server-side CRM that runs behind authentication.

Which Fortune 500 companies use Salesforce?

Our detection data includes IBM, Samsung, Bank of America, FedEx, UPS, Target, General Electric, Siemens, JP Morgan Chase, and Shell. Salesforce claims 90% of Fortune 500 companies as customers. Our web-detection approach captures these companies' public Salesforce deployments like Experience Cloud portals and support hubs.

What is Salesforce Experience Cloud?

Salesforce Experience Cloud (formerly Community Cloud) lets companies build branded portals, forums, and self-service sites on the Salesforce platform. Our detection data shows this is one of the most common public-facing Salesforce components, with 1,789 domains tracked separately under Salesforce Experience Cloud in the CRM category.

Does Salesforce integrate with Slack?

Yes, salesforce acquired Slack in July 2021 for $27.7 billion. Our tech stack overlap data confirms the integration is widely adopted: 64.39% of companies with Salesforce web components also use Slack. That's higher than any other collaboration tool in their stack, validating the acquisition's practical impact.

Which countries have the most Salesforce customers?

Based on our enriched company data, the United States leads with 57.6% of detected Salesforce web deployments. The United Kingdom follows at 6.5%, then Canada (3.7%), Germany (2.9%), and France (2.1%). English-speaking countries combined account for over 68% of all Salesforce web-facing deployments in our database.

What is the Salesforce AppExchange?

The Salesforce AppExchange is a marketplace with over 9,000 third-party apps that extend Salesforce's core CRM functionality. Categories include analytics, marketing automation, project management, and industry-specific tools. Our tech stack data shows Salesforce customers use diverse tooling alongside the CRM, with Google Tag Manager (80.84%) and Google Analytics (79.19%) being the most common.

Salesforce CRM Overview
Category
CRM
Customers
73,302
Companies Analyzed
62,129
Market Share
10.86%
Category Rank
#2
Top Country
United States
Top Industry
Financial Services
Salesforce CRM Customer ICP

Based on 62,129 company data

Company Size
1-10 employees
Location
US, UK, or Canada
City
New York, Mumbai, London, Chicago
Founded
2010-2019
Company Age
~7-15 years old
About Our Data

These insights include all TechnologyChecker.io detections of Salesforce CRM (free & paid plans).

Total Detections2.08B
Detection History+20 Years
Domains Crawled29.9M
Technologies44K+
Company Match Rate84.8%