Companies Using Zendesk Chat
Our database tracks 18,435 domains running Zendesk Chat, the widget Zendesk acquired as Zopim in 2014. Below you'll find a full list of companies using Zendesk Chat with market share, industry breakdowns and geographic data.
Zendesk Chat holds a 0.63% share of the live chat market, ranking #19, based on our analysis of 11,689 enriched companies at TechnologyChecker.io. Read that number in the right frame: this profile tracks the legacy Zopim widget specifically, not Zendesk's current messaging product, so it measures a maturing installed base rather than Zendesk's overall footprint in customer service.
Published Mar 8, 2026 · Updated Sep 4, 2026 · Data analysed on September 4, 2026.
Zendesk Chat Usage Statistics
How has Zendesk Chat adoption changed? Our current crawl covers June to August 2026: 16,407 active domains, then 18,249, then 18,435. Since March 2026, 2,260 domains have dropped it, around one in nine. Read the whole series as a measure of the legacy Zopim widget specifically — Zendesk's current messaging product is detected separately, so nothing here describes Zendesk's overall customer service footprint.
List of Companies Using Zendesk Chat
Download all 18,435 Zendesk Chat customers with full company data, or create a signal to track when companies start or stop using Zendesk Chat.
| Company | Detection URL | Domain | Country | Industry | Employees | Type | Founded | |
|---|---|---|---|---|---|---|---|---|
| mdc.edu | mdc.edu | United States | Higher Education | 5001-10000 | Educational | 1960 | https://linkedin.com/company/miami-dade-college |
There are 18,435 companies and websites using Zendesk Chat, sign up to download the entire Zendesk Chat dataset.
Some of the most recognizable companies using Zendesk Chat and brands using Zendesk Chat in 2026:
- Siemens, industrial conglomerate, Zendesk Chat across its digital properties
- The Walt Disney Company, entertainment, Zendesk Chat on its careers portal
- Verizon, telecom, Zendesk Chat for customer support and training
- Nokia, telecommunications, Zendesk Chat for DAC support
- Gucci, luxury fashion, Zendesk Chat on its feedback portal
- ADP, HR services, Zendesk Chat on its main domain
- LG, electronics, Zendesk Chat for product support
- Autodesk, software, Zendesk Chat for customer engagement
- Indeed, job platform, Zendesk Chat on its support subdomain
- Uber, ride-hailing, 30,000+ chats per week in the US with a 95% CSAT (Zendesk customer story)
Which Countries Use Zendesk Chat the Most?
Which countries use Zendesk Chat the most? The United States dominates with 52% of all Zendesk Chat customers, followed by the United Kingdom (11.6%) and Australia (5.5%). Together, English-speaking markets account for over 72% of the user base. France (4.5%) and Brazil (4.2%) round out the top five, in line with Zendesk's wider European and Latin American customer base. Based on our enriched company data.
Share of the 11,689 Zendesk Chat domains we matched to a company record — 63.4% of the 18,435 we detect. Top 15 countries shown, so these do not sum to 100%. Domains with no matching company record are not represented here and skew small and independent.
Zendesk Chat Market Share Among Live Chat
What is Zendesk Chat's market share? Zendesk Chat holds 0.63% of the live chat category on 18,435 domains, ranking #19. The figure measures an installed base rather than a market position: this is the Zopim-era widget Zendesk acquired in 2014, largely superseded inside Zendesk's own suite, so what the number tracks is how slowly a working chat widget gets removed.
Top Competitors by Market Share
Zendesk Chat Customers by Company Size & Age
Is Zendesk Chat only for enterprise? Not at all. 45.8% of Zendesk Chat customers have 1-10 employees, based on our analysis of 11,689 enriched companies. Combined with the 11-50 segment (24.7%), over 70% of the user base runs lean teams. The detected company list is short at this size, and Miami-Dade College is the clearest institutional example we can currently verify.
Company Size Distribution
Company Age (Founded Decade)
What Industries Use Zendesk Chat the Most?
Software Development is the dominant industry at 10.16%, followed by Retail (6.66%) and Technology/Internet (5.47%). The long tail matters, no single industry exceeds 11%, which makes Zendesk Chat a genuinely horizontal platform. Financial Services at 4.41% shows enterprise demand is real. Based on our enriched company data at TechnologyChecker.io.
Software companies using Zendesk Chat account for the platform's largest vertical at 10.16%, driven by SaaS firms embedding chat on product pages and help centers. Retail brands on Zendesk Chat represent 6.66%, with names like Gucci and Harris Teeter using the widget for pre-sale and post-purchase support. Financial services firms using Zendesk Chat like Synchrony Financial and First Bank of Nigeria show the platform's strength in regulated industries, based on our enriched company data.
Zendesk Chat Alternatives & Competitors
Zendesk Chat's competitive position comes down to its mid-market pricing in a category dominated by free tools, based on our market share data across 50M+ crawled domains. Tawk.to (25.2%) leads the market by offering a fully free chat solution. Brevo Live Chat (12.6%) and LiveChat (11.4%) both hold 4-5x Zendesk's share, while Intercom (3.6%) targets a similar enterprise audience.
| Technology | Domains | Market Share |
|---|---|---|
 | 1,028,368 | 34.91% |
 | 259,316 | 8.8% |
 | 185,769 | 6.31% |
 | 170,568 | 5.79% |
 | 165,490 | 5.62% |
Tech Stack of Zendesk Chat-Powered Websites
Based on 11,689 enriched companies, Zendesk Chat customers most commonly pair the platform with Google Analytics (85.4%) for web analytics and HubSpot (14.0%) for marketing automation. Shopify (13.3%) and WooCommerce (9.3%) both appear in the e-commerce stack, A lot of Zendesk Chat users run online stores alongside their support chat.
Analytics & Tag Management
CMS & Website Builders
Ecommerce Platforms
CDN & Hosting
JavaScript Frameworks
Zendesk Chat Customer Reviews with Pros and Cons
Based on aggregated G2 reviews, Zendesk scores highest for ease of use and unified platform capabilities, with 515 users saying multi-channel management is simple. The biggest complaint is limited customization and a steep learning curve, especially for smaller teams that find setup time-consuming.
Generated from real user reviews on G2
- Users appreciate Zendesk's ease of use. Managing customer interactions across multiple channels feels straightforward.(515 reviews)
- Users value Zendesk's unified platform for keeping all customer interactions in one place.(389 reviews)
- Users appreciate Zendesk's customer support tracking. It helps teams stay organized and collaborate better.(280 reviews)
- Users value Zendesk's quick response capabilities. Faster replies improve the customer experience and cut down service management time.(270 reviews)
- Users value Zendesk's efficient ticket management. It makes customer service workflows faster and easier to handle.(247 reviews)
- Users express frustration over missing features like customizable ticket statuses and a lack of agent comment options.(210 reviews)
- Users feel Zendesk has limited features for smaller teams. Setup and customization are tedious and time-consuming.(177 reviews)
- Users find the learning curve steep with Zendesk, requiring significant effort to fully understand and utilize the platform.(169 reviews)
- Users note the limited customization options in Zendesk, which can complicate setup and require extensive effort for personalization.(149 reviews)
- Users report ticketing issues that disrupt workflow, particularly with unresolved statuses and communication limitations.(134 reviews)
Expert Analysis: Zendesk Chat Growth Trends & Key Signals for Sales Teams in 2026
I'm Elif, CMO at TechnologyChecker.io. For this Zendesk Chat profile I worked from our 11,689 enriched company dataset, matching detected domains against LinkedIn profiles. The goal was to see who actually runs the widget today, where they sit, and what the switching data says for sales teams. Here's what the numbers show.
1. From Zopim acquisition to platform sunset
The arc is clean. Zendesk bought Singapore-based Zopim in April 2014 for up to $29.8 million (TechCrunch, Apr 10 2014). We detected 5 active domains at the time. By late 2016, after Zendesk had folded the widget into the support suite and renamed it Zendesk Chat, the count crossed 700. Steady growth ran through 2017-2021 and the install base hit 10,172 domains in December 2021. The curve climbed faster in 2022-2024 and peaked at 21,564 active domains in March 2025.
Then it turned. Active domains dropped to 16,582 by July 2025, a 23% fall in four months. This isn't routine churn. Zendesk is moving customers off the legacy live chat widget onto Zendesk Messaging, which uses a different technical footprint and supports persistent, async conversations (Zendesk Help Center). The legacy widget's installed base is shrinking on purpose.
Sales signal: sites still running the legacy Chat script are likely on older Zendesk plans. They haven't migrated to Messaging yet. Worth contacting before Zendesk forces the change.
2. Customer profile: small teams plus enterprise anchors
The single largest segment is tiny. 45.8% of Zendesk Chat customers have 1-10 employees. Add the 11-50 band (24.7%) and over 70% of the base runs lean. 45.78% were founded in the 2010s, so the typical customer is roughly 5 to 15 years old.
The enterprise layer is genuine, though. Siemens (founded 1847), Disney (1923), Nokia (1865), and Verizon (1983) all show up in our detections. Uber handles 30,000+ chats per week in the US alone on Zendesk, with an average CSAT of 95% (Zendesk customer story: Uber). That's a serious deployment.
Sales signal: price-sensitive small teams dominate, so most accounts likely sit on lower-tier plans. Enterprise accounts are higher-value expansion targets for vendors that match Zendesk's multi-channel coverage.
3. Industry and geographic concentration
Software Development leads at 10.16%, then Retail (6.66%) and Technology/Internet (5.47%). IT Services (5.14%) and Financial Services (4.41%) round out the top five. No single industry passes 11%. Zendesk Chat is horizontal, not vertical-locked.
The United States accounts for 52% of country-matched companies (5,234 of ~10,066). The UK follows at 11.6% (1,172) and Australia at 5.5% (550). English-speaking markets together cover over 72% of the base. France (4.5%) and Brazil (4.2%) lead the non-English markets, anchored by Orange Group and Ambev.
Sales signal: outbound budget belongs in the US and UK first. Software and IT verticals combined (20.77%) are the richest hunting ground. These buyers understand chat tools and can evaluate alternatives fast.
4. Net losses to Intercom and Brevo
Zendesk Chat is net-negative against its two biggest rivals. Against Intercom: 1,513 companies left Zendesk Chat for Intercom while 1,064 went the other way, a 1.4:1 loss ratio. The flow is bidirectional but tilts toward Intercom, which positions itself as the AI-first option.
Against Brevo Live Chat the gap is sharper. 912 companies switched away from Zendesk Chat to Brevo, and 894 of those moves happened in the last year. Brevo's free tier is pulling budget-conscious accounts away from Zendesk's paid plans, with Suite Team starting at $55 per agent per month (Zendesk Pricing).
The Tawk.to flow is roughly balanced: 783 left Zendesk for Tawk.to, 503 came back the other way. Free-to-paid and paid-to-free flows mostly offset.
Sales signal: the 1,513-company outflow to Intercom is a ready-made target list for Intercom sales. For other vendors, the 912 accounts that picked Brevo's free tier may upgrade to a mid-priced alternative that beats free but undercuts Zendesk.
5. Tech stack: analytics-heavy, e-commerce strong
Google Analytics appears on 85.4% of Zendesk Chat sites, our highest co-occurrence. Google Analytics 4 follows at 67.4% and Facebook Pixel at 41.7%. These are marketing-instrumented properties, not bare support pages. Hotjar (22.2%) and Microsoft Clarity (16.4%) point to active UX work.
On the automation side, HubSpot leads at 14.0% and Klaviyo sits at 11.6%. Klaviyo is an e-commerce email platform, which lines up with the Shopify (13.3%) and WooCommerce (9.3%) share. Plenty of Zendesk Chat customers run online stores and use the widget for pre-sale and post-purchase support.
Sales signal: HubSpot at 14.0% suggests a natural integration play. If your product plugs into HubSpot or Shopify, these accounts already have the wiring. The Klaviyo overlap means e-commerce-flavored pitches will land with about 1 in 9.
Customer sentiment (G2)
G2 reviews back up the adoption data. Users name ease of use as the top strength (515 mentions). The leading complaint is missing features at 210 mentions. Reviews help qualify which accounts are likely satisfied versus actively shopping alternatives.
Key takeaways
Zendesk Chat is a product in transition. It grew from a $29.8M acquisition into a 21,000+ domain platform and is now contracting as Zendesk pushes Messaging. The base is mostly small (70% under 50 employees), young (46% founded 2010-2019), and US-centric (52%). Net losses go to Intercom and Brevo. The tech stack skews analytics-heavy and e-commerce.
Sales applications
Outreach template: "Hi [Name], I noticed [Company] is running Zendesk Chat on [detectionUrl]. Since Zendesk is moving customers from legacy Chat to Messaging, a lot of teams are looking at alternatives, especially with the recent pricing changes. We help companies like yours [specific value prop]. Worth a quick chat?"
Targeting strategy: US and UK software companies (10.16% of the base) with 11-200 employees. Big enough to have budget, small enough to feel pricing pressure. Accounts also running HubSpot (14.0%) or Shopify (13.3%) are the strongest fits.
Competitive angle: lead with the Chat-to-Messaging migration story. Companies still on legacy Chat face an eventual move. Position your product as the option to evaluate before Zendesk makes the call for them.
Explore the full dataset at TechnologyChecker.io, filter by industry, company size, geography, and tech stack across 18,435 Zendesk Chat domains with 11,689 enriched company profiles.
What buyers should know
I always tell prospects to check G2 reviews before picking a live chat tool. For Zendesk Chat, the 2,540 reviews are consistent: ease of use is the main draw, missing features is the main risk. Our adoption data backs the review sentiment. The sites that stick with Zendesk Chat long-term are the ones that value what G2 reviewers praise most.
Frequently Asked Questions
Who uses Zendesk Chat?
We detect Zendesk Chat on 18,435 domains, including Miami-Dade College. A detection means the technology is present on that domain, which for large organisations is often a single storefront or subdomain rather than a company-wide deployment. Among domains we matched to a company with a resolved industry, the most common is Retail (8.13%).
How many customers does Zendesk Chat have?
We detect 18,435 domains running Zendesk Chat across our monthly crawl of live business domains. Company data could be matched for 11,689 of them (63.4%), and every company-size, industry and country breakdown on this page describes that matched subset rather than the full detected base. A further 2,260 domains carried a Zendesk Chat detection previously and no longer do.
What is Zendesk Chat's market share?
Zendesk Chat holds 0.63% of the Live Chat category, ranking #19. This is a share of the domains we detect running a platform in this category — not a share of all websites, and not a share of spending — so it is not directly comparable to figures published on other denominators.
What are the best alternatives to Zendesk Chat?
The top alternatives to Zendesk Chat include WhatsApp Business Chat (34.91% market share), Re:amaze (8.8% market share), Tawk.to (6.31% market share), Joinchat (5.79% market share) — measured as a share of the domains we detect running a platform in this category.
Which countries use Zendesk Chat the most?
United States leads with 2,135 matched Zendesk Chat domains, followed by United Kingdom (1,144), Brazil (1,037), India (955), Spain (612). These are counts within the 11,689 domains we could match to a company record, not the full detected base.
What size companies use Zendesk Chat?
The most common company size is 1-10 employees, representing 56.76% of the Zendesk Chat domains we could match to a company record and size — a subset of 11,689 matched companies, not of all 18,435 detected domains. This is followed by 11-50 employees (28.27%) and 51-200 employees (10.1%).
How old are companies that use Zendesk Chat?
Among the Zendesk Chat domains we could match to a company with a known founding date, most were founded in the 2010s (42.32%), followed by the 2000s (27.91%). That matched subset is drawn from 11,689 companies and is not representative of all 18,435 detected domains. This suggests Zendesk Chat is most popular among relatively young companies.
What is the ideal customer profile for Zendesk Chat?
The ideal Zendesk Chat customer is: Company Size: 1-10 employees, Location: US, UK, or Australia, City: San Francisco, New York, London, Paris, Founded: 2010-2019, Company Age: ~5-15 years old — based on our analysis of 11,689 enriched companies at TechnologyChecker.io.
What is Zendesk Chat?
Zendesk Chat is a live chat and messaging widget that lets businesses talk to website visitors in real time. It supports automated triggers, pre-chat forms, and AI-powered chatbot responses. Originally launched as Zopim in Singapore, it was acquired by Zendesk in April 2014 for up to $29.8 million and rebranded as Zendesk Chat in 2016.
What is the difference between Zendesk Chat and Zendesk Messaging?
Zendesk Chat is the legacy live chat widget (formerly Zopim) that supports real-time, session-based conversations. Zendesk Messaging is the newer product that adds persistent conversation history, bot builder, and cross-channel support including WhatsApp and social media. Zendesk is actively migrating Chat customers to Messaging, which explains the recent decline in legacy Chat detections.
Is Zendesk Chat free?
Zendesk no longer offers a standalone free plan for Chat. The old Lite plan was discontinued. Current pricing starts at $19 per agent per month on the Support Team plan. The Suite Team plan, which bundles chat with ticketing and help center, starts at $55 per agent per month. Enterprise plans range from $115 to $150+ per agent per month.
What was Zendesk Chat called before?
Zendesk Chat was originally called Zopim, a live chat startup founded in Singapore. Zendesk acquired Zopim on April 10, 2014 for up to $29.8 million. The product kept the Zopim name for about two years before being rebranded as Zendesk Chat in 2016. Some older websites still reference the Zopim script in their source code.
Is Zendesk Chat still available as a standalone product?
No, zendesk has folded Chat into its broader Suite and Support plans. You can't purchase Zendesk Chat as a separate product anymore. Existing standalone Chat customers are being migrated to the Zendesk Suite, which bundles chat with ticketing, help center, and voice. This bundling strategy is one reason our data shows legacy Chat detections declining since early 2025.
Can Zendesk Chat integrate with Shopify?
Yes, zendesk offers a Shopify integration that connects your store's order data with customer chat conversations. Agents can view order history, tracking numbers, and customer details directly within the chat interface. Our tech stack data shows 13.28% of Zendesk Chat customers also use Shopify. That's one of the most common e-commerce pairings.
What is the difference between Zendesk and LiveChat?
Zendesk is a full customer service platform that includes ticketing, help center, voice, and chat. LiveChat is a dedicated live chat tool focused primarily on real-time website conversations. Zendesk starts at $19 per agent per month and scales to $150+ for enterprise. LiveChat starts at $20 per agent per month. LiveChat holds 11.35% market share versus Zendesk Chat's 2.70%.
Is Zendesk better than Intercom for live chat?
It depends on your needs. Zendesk offers a broader support suite with ticketing, help center, and voice alongside chat. Intercom focuses on conversational support with stronger AI chatbot and product tour capabilities. Our migration data shows a net flow toward Intercom: 1,513 companies left Zendesk Chat for Intercom versus 1,064 moving the other way, a 1.4:1 loss ratio.
Does Zendesk Chat support AI chatbots?
Yes, zendesk's AI agent (formerly Answer Bot) can handle common questions automatically before routing to a human agent. The AI draws from your help center articles and can resolve tickets without human intervention. AI features are included in Suite plans starting at $55 per agent per month, with advanced AI add-ons available at higher tiers.
Can you use Zendesk Chat on mobile?
Yes, zendesk Chat works on mobile devices in two ways: the chat widget is responsive and displays on mobile browsers, and Zendesk offers native iOS and Android SDKs for embedding chat inside mobile apps. Agents can also respond to chats from the Zendesk mobile app, Support teams can manage conversations from anywhere.
What CRM integrations does Zendesk Chat support?
Zendesk Chat integrates with major CRMs including Salesforce, HubSpot, Pipedrive, and Zoho CRM through its marketplace. Our tech stack data shows 14.0% of Zendesk Chat customers also use HubSpot. That's the most common marketing automation pairing. The Salesforce integration syncs tickets, contacts, and account data between both platforms.
Is Zendesk Chat good for small businesses?
Zendesk Chat works for small businesses, and our data shows 45.8% of its customers have 1-10 employees. However, pricing can be a barrier, the cheapest plan is $19 per agent per month with no free tier available. Free alternatives like Tawk.to (25.2% market share) and Brevo Live Chat (12.6%) may be better fits for budget-constrained small teams.
Based on 11,689 company data
These insights include all TechnologyChecker.io detections of Zendesk Chat (free & paid plans).