Companies Using Forethought AI
We read Forethought AI on 410 live domains in our September 2026 crawl. This page previously carried the id for Forethought, which our current detection cluster does not contain; it now reads id 900864, Forethought AI. The headline number changed because the measurement changed, not because anything shrank.
The enriched sample behind this page is small: 106 companies. A percentage computed on 106 records moves by roughly a point when a single company is reclassified, so the demographic charts below should be read as shape rather than measurement. The co-occurrence table, which is computed across all 410 domains, is the more reliable part of this profile — and it carries the one finding worth knowing before reading anything else here.
Published Mar 12, 2026 · Updated Sep 13, 2026 · Data analysed on September 13, 2026.
Forethought AI Usage Statistics
How has Forethought AI usage changed? Four monthly readings: 320 active domains on 1 June 2026, 383 on 1 July, 356 on 1 August and 410 on 1 September. The series is not monotonic — August sits below July — which at this size is ordinary month-to-month movement rather than a signal.
None of it should be read as adoption. Our crawled corpus grew from roughly 201 million to 379 million active domains between June and August 2026, so part of the June-to-July step is coverage. At 410 domains, a handful of help centres being rebuilt in the same month is enough to move the line either way.
List of Companies Using Forethought AI
Who uses Forethought AI? Software vendors, almost entirely, and almost entirely on their documentation or support hosts. Grammarly, Optimizely, Gainsight, Acquia, BigCommerce, ActiveCampaign, KnowBe4, Mitratech, Granicus, HHAeXchange and Tebra are all in the enriched list, alongside consumer and services names such as Corsair, iFIT, Cloudbeds, CookUnity, Wag, Lime, Justworks and Payworks.
The deployment pattern is the clearest thing in this data. Of the 23 named companies, 19 are detected on a support-style host rather than the main website: support.grammarly.com, help.corsair.com, docs.acquia.com, knowledge.hhaexchange.com, success.mitratech.com, myfrontdesk.cloudbeds.com, payroll.payworks.ca. Forethought AI is bought to answer support questions and it is installed where support questions are asked.
Download all 410 Forethought AI customers with full company data, or create a signal to track when companies start or stop using Forethought AI.
| Company | Detection URL | Domain | Country | Industry | Employees | Type | Founded | |
|---|---|---|---|---|---|---|---|---|
| help.li.me | li.me | United States | Software Development | 501-1000 | Privately Held | 2017 | https://linkedin.com/company/limebike | |
| support.wagwalking.com | wagwalking.com | United States | Consumer Services | 51-200 | Privately Held | — | https://linkedin.com/company/wag-group-co | |
| support.knowbe4.com | knowbe4.com | United States | Computer and Network Security | 1001-5000 | Public Company | 2010 | https://linkedin.com/company/knowbe4 | |
| success.mitratech.com | mitratech.com | United States | Software Development | 1001-5000 | Privately Held | 1987 | https://linkedin.com/company/mitratech | |
| support.grammarly.com | grammarly.com | United States | Software Development | 1001-5000 | Privately Held | 2009 | https://linkedin.com/company/grammarly | |
| support.granicus.com | granicus.com | United States | Software Development | 1001-5000 | Privately Held | 1999 | https://linkedin.com/company/granicusinc | |
| support.optimizely.com | optimizely.com | United States | Software Development | 1001-5000 | Privately Held | 2009 | https://linkedin.com/company/optimizely | |
| ifit.com | ifit.com | United States | Wellness and Fitness Services | 1001-5000 | Privately Held | 1977 | https://linkedin.com/company/ifit---fitness-technology | |
| help.justworks.com | justworks.com | United States | Human Resources Services | 1001-5000 | Privately Held | 2012 | https://linkedin.com/company/justworks- | |
| help.corsair.com | corsair.com | United States | Computer Hardware Manufacturing | 1001-5000 | Public Company | 1994 | https://linkedin.com/company/corsair |
Show 13 more Forethought AI using companies as demo data
| Company | Detection URL | Country | Industry | Employees | Type | Founded | ||
|---|---|---|---|---|---|---|---|---|
| knowledge.hhaexchange.com | hhaexchange.com | United States | Software Development | 501-1000 | Privately Held | 2008 | https://linkedin.com/company/hhaexchange | |
| support.gainsight.com | gainsight.com | United States | Software Development | 1001-5000 | Privately Held | 2009 | https://linkedin.com/company/gainsight | |
| docs.acquia.com | acquia.com | United States | Software Development | 1001-5000 | Privately Held | 2007 | https://linkedin.com/company/acquia | |
| help.fetch.com | fetch.com | United States | Technology, Information and Internet | 501-1000 | Privately Held | 2013 | https://linkedin.com/company/fetch-rewards | |
| helpme.tebra.com | tebra.com | United States | Software Development | 501-1000 | Privately Held | — | https://linkedin.com/company/tebra | |
| www.civicplus.com | civicplus.com | United States | IT Services and IT Consulting | 501-1000 | Privately Held | 2001 | https://linkedin.com/company/civicplus | |
| www.activecampaign.com | activecampaign.com | United States | Software Development | 1001-5000 | Privately Held | 2003 | https://linkedin.com/company/activecampaign | |
| support.bigcommerce.com | bigcommerce.com | United States | Software Development | 1001-5000 | Public Company | 2009 | https://linkedin.com/company/bigcommerce | |
| support.cookunity.com | cookunity.com | United States | Food and Beverage Manufacturing | 501-1000 | Privately Held | 2015 | https://linkedin.com/company/cookunity | |
| myfrontdesk.cloudbeds.com | cloudbeds.com | United States | Hospitality | 501-1000 | Privately Held | 2012 | https://linkedin.com/company/cloudbeds | |
| ergotron.com | ergotron.com | United States | Business Supplies & Equipment | 1001-5000 | Public Company | 1982 | https://linkedin.com/company/ergotron | |
| support.helloheart.com | helloheart.com | United States | Wellness and Fitness Services | 201-500 | Privately Held | 2013 | https://linkedin.com/company/helloheart | |
| payroll.payworks.ca | payworks.ca | Canada | Human Resources Services | 501-1000 | Privately Held | 2000 | https://linkedin.com/company/payworks |
There are 410 companies and domains where we detect Forethought AI, sign up to download the entire Forethought AI dataset.
Recognisable names in our enriched list of companies using Forethought AI, read September 2026, with the host each one is detected on:
- Grammarly – writing-assistance vendor;
support.grammarly.com - Optimizely – experimentation and content platform;
support.optimizely.com - BigCommerce – e-commerce platform;
support.bigcommerce.com - Corsair – PC hardware manufacturer;
help.corsair.com - KnowBe4 – security-awareness training vendor;
support.knowbe4.com - Acquia – Drupal cloud vendor;
docs.acquia.com - Justworks – US payroll and PEO provider;
help.justworks.com - Cloudbeds – hospitality management platform;
myfrontdesk.cloudbeds.com
Earlier versions of this page named Bosch, Upwork, Kering Group, MSC, TED and the City of Atlanta. None of them appears in the current enriched data and all have been removed.
Which Countries Use Forethought AI the Most?
Which countries use Forethought AI? One, effectively. Of the 106 enriched companies, 80 are in the United States. Canada contributes 6, the United Kingdom and Germany 3 each, India 2, and eleven further countries one apiece: Spain, Czechia, Sweden, Austria, Malaysia, Latvia, the Netherlands, the United Arab Emirates, Norway and Belgium.
At single-digit counts the ordering below the United States carries no information at all. The concentration itself is the only fact this chart supports.
Share of the 106 Forethought AI domains we matched to a company record — 25.9% of the 410 we detect. Top 15 countries shown, so these do not sum to 100%. Domains with no matching company record are not represented here and skew small and independent.
Forethought AI Market Share Among Live Chat & Messaging
What is Forethought AI's market share? This page carries no market-share figure and no category rank. Both marketSharePct and categoryRanking are null in our data, because Forethought AI does not appear in the ranked set we hold for the Live Chat & Messaging category it is filed under. At 410 domains it falls below the entries that set is built from, so there is no share to quote.
Earlier versions of this page claimed a 7.8% share and third place in a chatbot category. That belonged to the retired id and has been removed. We would rather publish no number than one we cannot derive.
Forethought AI Customers by Company Size & Age
What size companies run Forethought AI? Mid-market, on this sample. 51-200 employees is the largest band at 35.24% (37 companies), followed by 11-50 at 20% (21 companies), 201-500 at 13.33% (14) and 1,001-5,000 at 12.38% (13). Only 11 companies sit at 1-10.
Two things to note. There is no 5,001-10,000 or 10,001+ band at all in this sample: the largest enriched customers top out in the 1,001-5,000 range. And the whole distribution rests on about a hundred records, so a single reclassification moves any of these figures by roughly a point. This is the shape of the base, not a precise measurement.
Company Size Distribution
Company Age (Founded Decade)
How old are the companies using Forethought AI? Young. 51.06% were founded in the 2010s (48 companies) and another 27.66% in the 2000s (26), so close to four in five of the dated records were founded this century. The 2020s contribute 7.45%, as do the 1990s, and before 1990 there are six companies in total.
That is consistent with the industry table: a base dominated by software vendors is a base founded after 2000. As with every chart on this page, it rests on fewer than a hundred dated records and should be read as indicative.
What Industries Use Forethought AI the Most?
Which industries use Forethought AI? One dominates. Software Development takes 29.81% (31 companies), more than six times the next entry. Wellness and Fitness Services follows at 4.81% (5 companies), then Computer Hardware Manufacturing, Technology, Information and Internet, Retail and Human Resources Services at 3.85% each (4 apiece).
Below the leader every row is four companies or fewer, so the ordering there should be ignored. The one fact this chart supports is that Forethought AI's visible base is software companies running their own help centres.
Forethought AI Alternatives & Competitors
Who competes with Forethought AI? We are not publishing a competitor table on this profile. Because Forethought AI does not appear in the ranked set for its category, we have no share-ordered peer list to draw on, and assembling one from category membership alone would set self-serve chat widgets beside an enterprise support-automation platform.
What the data does support is a neighbour rather than a rival. Zendesk is present on 26.21% of Forethought AI domains. Co-presence on the same domain means the two coexist there; it is not evidence of one replacing the other, in either direction.
| Technology | Domains | Market Share |
|---|
Tech Stack of Forethought AI-Powered Websites
What else runs on Forethought AI domains? The first row needs explaining before any other does. Forethought Solve appears on 94.90% of them — but Forethought Solve is not a second product. Our dictionary carries it as a separate technology because it loads from a different host, solve-widget.forethought.ai, and our rules are keyed to hosts. This is one product split across two detection rows, not two products bought together, and it is neither an integration nor a partnership. Discount that row entirely.
Past it, the stack is a hosted help centre: Google Analytics on 93.69%, Cloudflare on 92.23%, Underscore.js on 66.75% and Lodash on 65.78%. Zendesk is on 26.21% and OpenAI on 12.38%. jQuery, at 34.22%, is far below what the WordPress-heavy profiles in this category show — these are application and documentation sites, not plugin installs.
Web Analytics
JavaScript Libraries
CDN
Forethought AI Customer Reviews with Pros and Cons
What do G2 reviewers say about Forethought AI? These snippets are weighted. On the positive side, helpfulness of the support team carries 22 mentions, exceptional customer support 18, efficiency in knowledge management 16, and both customer satisfaction and ease of use 15. On the negative side the theme is consistent: delays in support and implementation at 5 and 5 mentions, and cost at 4 and 4.
Read them as a small sample. The largest positive snippet carries 22 mentions and the largest negative one 5, which is enough to see a theme but not enough to weigh one against another.
Generated from real user reviews on G2
- Users value the helpfulness of Forethought's support team and appreciate the platform's continuous feature enhancements.(22 reviews)
- Users praise the exceptional customer support from Forethought, impressed by their responsiveness and helpfulness.(18 reviews)
- Users commend Forethought for its efficiency, making knowledge management and customer support smooth and effective.(16 reviews)
- Users praise the excellent customer satisfaction provided by Forethought, highlighting responsive support and effective features.(15 reviews)
- Users find Forethought to be very easy to use, benefiting from smooth navigation and intuitive features.(15 reviews)
- Users experience significant delays in support and implementation, which hinder timely resolutions of long-standing issues.(5 reviews)
- Users experience long delays in project completion and insights, hindering timely resolution of ongoing issues.(5 reviews)
- Users find the cost of Forethought challenging, impacting budgeting despite potential returns from automation.(4 reviews)
- Users find the pricing high, which complicates budgeting and affects perceived return on investment.(4 reviews)
- Users experience time delays in implementation and project completion, affecting overall efficiency and satisfaction.(4 reviews)
Expert Analysis: Forethought AI Growth Trends & Key Signals for Sales Teams in 2026
Forethought AI was re-identified in September 2026. The profile previously carried the id for Forethought, which our current detection cluster does not contain; it now reads id 900864. The number on the page moved because the measurement changed.
The rule is clean and narrow. Two clauses: a DOM element, iframe#forethought-chat, and a JavaScript global, Forethought. Both are the chat widget. There is no host that could belong to another vendor and no marker that survives an uninstall, so a match means the widget was on the page when we rendered it.
One product, two rows. Our dictionary also carries Forethought Solve as a separate technology, matched on a different host (solve-widget.forethought.ai), and it co-occurs on 94.90% of these domains. That is not two products being bought together and it is not an integration. It is one vendor's widget split across two detection rules because our rules are keyed to hosts. Anyone reading the co-occurrence table should discount that row entirely.
Treat the demographics as indicative. Only 106 companies in the enriched set sit behind every percentage on this page. At that base one company is roughly one point, no chart row below the leader holds more than five companies, and the country table runs to single digits after Canada. What the sample does support, because those margins are wide: the base is American (80 of 106), it is software (29.81%), it is mid-market (51-200 is the largest band, and there is no 5,001+ band at all), and it was founded this century (78.72% in the 2000s or 2010s).
The deployment tells you more than the demographics. Nineteen of the twenty-three named companies are detected on a support, help, docs or knowledge subdomain rather than the main site. That places Forethought AI where support tickets originate, and it sits alongside a 93.69% Google Analytics and 92.23% Cloudflare overlap, which is what hosted help centres look like. It also frames the churn: 132 previously-detected domains against 410 live is what a signal looks like when a help-centre rebuild can remove it without the customer leaving.
What this page does not carry. No market share and no category rank, because Forethought AI is not in the ranked set for its category; we publish no figure rather than derive one. No competitor table, for the same reason. No migration corridor, and customerMigration is null. And no trend claim from a four-month series that sits inside a window where our crawled corpus grew from roughly 201 million to 379 million active domains.
Frequently Asked Questions
Who uses Forethought AI?
We detect Forethought AI on 410 domains, including li.me, Wag Labs, Inc., KnowBe4, Inc.. A detection means the technology is present on that domain, which for large organisations is often a single storefront or subdomain rather than a company-wide deployment. Among domains we matched to a company with a resolved industry, the most common is Software Development (29.81%).
How many customers does Forethought AI have?
We detect 410 domains running Forethought AI across our monthly crawl of live business domains. Company data could be matched for 106 of them (25.9%), and every company-size, industry and country breakdown on this page describes that matched subset rather than the full detected base. A further 132 domains carried a Forethought AI detection previously and no longer do.
What is Forethought AI's market share?
We do not publish a market-share figure for Forethought AI in the Live Chat & Messaging category, because we could not compute a denominator we trust for it. We detect it on 410 domains; treat that as an absolute count rather than a position in the category.
Which countries use Forethought AI the most?
United States leads with 80 matched Forethought AI domains, followed by Canada (6), United Kingdom (3), Germany (3), India (2). These are counts within the 106 domains we could match to a company record, not the full detected base.
What size companies use Forethought AI?
Mid-market, on a small sample. Across 106 enriched companies, 51-200 employees is the largest band at 35.24%, followed by 11-50 at 20%, 201-500 at 13.33% and 1,001-5,000 at 12.38%. There is no 5,001-10,000 or 10,001+ band in the sample at all, and only 11 companies sit at 1-10.
How old are companies that use Forethought AI?
Among the Forethought AI domains we could match to a company with a known founding date, the largest group was founded in the 2010s (51.06%), followed by the 2000s (27.66%). That matched subset is drawn from 106 companies and is not representative of all 410 detected domains. This suggests Forethought AI is most popular among relatively young companies.
What is the ideal customer profile for Forethought AI?
The ideal Forethought AI customer is: Company Size: 51-200 employees, Location: United States, Industry: Software Development, Founded: 2010s, Company Age: Roughly 7-16 years — based on our analysis of 106 enriched companies at TechnologyChecker.io.
What does this page measure for Forethought AI?
Domains carrying the Forethought AI chat widget. The rule matches a DOM element, iframe#forethought-chat, and a JavaScript global named Forethought. Both are the widget itself, so a match means it was present on the page when we rendered it.
Why does this page show no market share for Forethought AI?
Because we cannot derive one. Both marketSharePct and categoryRanking are null in our data: Forethought AI does not appear in the ranked set we hold for the Live Chat & Messaging category, so there is no denominator and no position to report. The 7.8% share and third-place rank on earlier versions of this page belonged to the retired id and have been removed.
Why did the Forethought numbers change?
The measurement changed, not the company. The profile previously carried the id for Forethought, which our current detection cluster does not contain; it now reads id 900864, Forethought AI. Old figures — 2,822 domains, 2,577 enriched companies, a 7.8% share, and named customers such as Bosch, Upwork and Kering Group — do not carry over.
How many websites use Forethought AI?
We read Forethought AI on 410 live domains in our September 2026 crawl. A further 132 domains were detected previously and were not live at the last reading. Only 106 of the live domains matched an enriched company record, which is why the demographic charts on this page should be treated as indicative.
What is Forethought Solve, and why does it appear on nearly every Forethought AI domain?
Because it is the same product. Our dictionary carries Forethought Solve as a separate technology row because it loads from a different host, solve-widget.forethought.ai, and our detection rules are keyed to hosts. It co-occurs on 94.90% of Forethought AI domains. That is one vendor's widget split across two rules, not two products bought together, and it should not be read as an integration or a partnership.
What companies use Forethought AI?
Software vendors, mostly. Our enriched list includes Grammarly, Optimizely, BigCommerce, ActiveCampaign, Acquia, Gainsight, KnowBe4, Mitratech, Granicus, HHAeXchange and Tebra, alongside Corsair, iFIT, Cloudbeds, CookUnity, Justworks and Payworks. Software Development is 29.81% of the enriched base, more than six times the next industry.
Where on a website is Forethought AI installed?
On the help centre, almost always. Nineteen of the twenty-three named companies are detected on a support-style host rather than the main site — support.grammarly.com, help.corsair.com, docs.acquia.com, knowledge.hhaexchange.com, success.mitratech.com. That also means a help-centre rebuild can remove the detection without the customer leaving.
How reliable are the percentages on this page?
Treat them as indicative. Every demographic chart here is computed on roughly 106 enriched company records, so one company is about one percentage point and no row below the leading one holds more than five companies. The co-occurrence table is the more dependable part of the page, because it is computed across all 410 detected domains rather than the enriched subset.
Based on 106 company data
These insights include all TechnologyChecker.io detections of Forethought AI (free & paid plans).