Companies Using Salesforce Experience Cloud

I went into Experience Cloud, which Salesforce's own Trailblazer group still describes as formerly Communities or Community Cloud, expecting a CRM page. I found a map of where large companies meet their customers. A domain counts here when a page on it loads Experience Cloud's runtime: /s/sfsites/ resources, the Aura framework script, the salesforce-community meta tag or the LWC runtime flags. Our October 2026 crawl finds that on 4,712 domains. We matched 3,339 of the 4,813 in our clean live set to a company, 69.37%, and the companies are big.

A portal product, counted as one

The 4,813 domains hold 5,632 live Experience Cloud hosts, and the host names say what the product is for. support is the most common label (523 hosts), then help (404), portal (197), my (178) and community (140), with partner and partners adding 65. I opened 63 random reachable hosts on 10 October 2026: 57 served Experience Cloud's runtime, 2 more were Salesforce-hosted pages showing only the LWC flag, and 4 showed nothing, two of them because the domain now redirects elsewhere. On our top-50 list I dropped partner.unfi.com, a Visualforce lead form on Salesforce Sites, plus three rows I couldn't open or whose host no longer resolves.

Sales signal: target the subdomain. help.lidl.com belongs to Lidl's customer service team, while partnerportal.xerox.com belongs to whoever runs Xerox's channel, and those two teams buy different things.

Growth trajectory

The chart reads 2,879 domains in June, 3,449 in July, 4,329 in August, 4,669 in September and 4,712 in October. I wouldn't read that 63.67% climb as adoption. The set of domains we crawl turns over every month, dead sites out and newly found ones in, and our detection signals widen over time. The flat October, up 43, is the better guide to the real pace. 112 domains have dropped it since we began tracking in March 2026, 2.38% of today's count.

"Experience Cloud lives on subdomains. support.southwest.com and partnerportal.xerox.com are the real customer records here, and each one belongs to a different team." - Elif Arslan, CMO & Co-founder at TechnologyChecker.io

Sales signal: this is a stable, enterprise-weighted base of about 4,700 domains, so plan for fewer, deeper accounts.

Who buys it

18.46% of matched companies with a known headcount (606 of 3,283) employ more than 1,000 people, against 8.98% on the Salesforce core profile and 4.04% on Zendesk's. 139 employ more than 10,000. The names are the kind you'd expect: DHL, Hewlett Packard Enterprise, AMD, Mercedes-Benz, Southwest Airlines, General Mills, Honda. The small end is real too. 14.83% have ten or fewer staff, and FIMMG, the Italian family doctors' federation, runs its whole site on Experience Cloud. The base is also older than you might expect, with 18.65% founded before 1960.

Sales signal: enterprise rows are portal teams inside big service organisations. Lead with the numbers they report on, such as case deflection or partner onboarding.

Industries and countries

Software Development leads at 12.58%, then Financial Services (5.78%), non-profits (5.62%) and IT Services (4.34%). Tech companies use it for support communities and partner programmes, the support.hpe.com and adaptivesupport.amd.com pattern. Geography is broader than on Sage Intacct's profile, where France and Germany hold 19 matched companies between them. The United States has 1,671 matched companies, about half, and Germany (122), France (103), the Netherlands (90) and Switzerland (62) form a real European block. Lidl runs help centres for its US, French and Italian customers on it.

Sales signal: for European agencies and consultancies, the German, French and Dutch rows are a reachable list of companies already invested in Salesforce's portal layer.

What it replaces

The migration table counts domains, since March 2026, and the mechanism matters more than the size of each row. 24 domains that run Experience Cloud dropped Zendesk, and 6 dropped Experience Cloud and run Zendesk. On nine help-centre addresses the platform changed underneath the same URL: Crunchyroll, ABC, Disney's app support, De Tijd, Lyyti, ITRS Group, Expatrio, Biosite Systems and Extensis, whose help site now redirects to Monotype. ITRS's portal still lists a Salesforce sandbox named zendesksun in its security policy, a name that suggests how the project was filed internally.

The large rows are weaker. 97 domains dropped WordPress, and on 37 of them the same host was rebuilt on Experience Cloud; the other 60 changed a marketing site elsewhere on the domain. HubSpot's 54 are mostly a tracking tag removed, with only 5 on the portal's own host. The 23 inSided rows all fall in the last 30 days, while 127 domains lost our inSided signal, so that row is one event, not 23 decisions.

"Nine help centres moved from Zendesk to Experience Cloud without changing their address. That's the switch I'd watch, because it happens where the support team already lives in Salesforce." - Elif Arslan, CMO & Co-founder at TechnologyChecker.io

Sales signal: Zendesk accounts that also run Salesforce are the consolidation risk. For Experience Cloud partners, the 4.36% of these domains still running Zendesk somewhere are the obvious next projects.

The stack around it

Percentages are of the 4,813 clean live domains, and they describe the whole domain. Google Analytics is on 77.66%, WordPress builds 26.49%, Drupal 6.52% and Adobe Experience Manager 4.03%. Salesforce's own marketing automation leads: Account Engagement (Pardot) runs on 18.37%, against HubSpot's 11.12% and Marketo's 3.53%. Salesforce Live Agent appears on 2.02%, and identity providers are thin on the public pages, with Auth0 on 0.96% and Okta on 0.79%.

Sales signal: a Pardot-plus-portal domain has bought into Salesforce for marketing and service. Sell add-ons that work inside that org.

What it costs

Salesforce prices Experience Cloud per member or per login, billed annually. Its add-on price sheet, the version we fetched dated November 2024, lists Customer Community at $5 per member or $2 per login a month, Customer Community Plus at $15 or $6, Partner Relationship Management at $25 or $10 and External Apps at $35 or $15. Enterprise, Performance and Unlimited orgs can create up to 100 sites before buying licences, per Salesforce's licence documentation.

Sales signal: login-based pricing turns a busy help centre into a renewal conversation. High-traffic consumer portals are where cost pressure, and openness to alternatives, will show first.

Key takeaways

1. 4,712 domains in October 2026. The 4,813 in our clean set carry 5,632 Experience Cloud hosts, with support and help the commonest labels.

2. An enterprise-weighted base: 18.46% of matched companies have more than 1,000 staff.

3. Software, financial services and non-profits lead; the US holds about half, with a real European block.

4. Zendesk-to-Experience Cloud moves are small but real, nine of them on the same help-centre address.

5. The CRM share (0.63%, 11th) measures the wrong contest; Experience Cloud's rivals are help-centre, community and portal tools.

How to use this list

Filter to companies above 1,000 staff, then group by subdomain label: support and help for service tooling, partner and portal for channel software. An opening line for a knowledge or search vendor: "Your help centre at help.yourbrand.com runs on Experience Cloud; here's how other Salesforce service teams cut case volume there." For the full list of 4,712 Experience Cloud domains with company, size and stack data, explore TechnologyChecker.io.